IT Support Engineer

hace 2 días

Barcelona, España Ikigai Talent Goup A tiempo completo

Spain, Barcelona

Scale-up

35k

SysAdmin | VLAN, SysAdmin | Microsoft365, SysAdmin | Vmware, SysAdmin | Windows, Hard Skills | Linux

IT Support Engineer for an International HealthTech

Kon’nichiwa

We are currently managing an** IT Support Engineer** for an international scale-up focused on the **healthcare sector.**

IT Support Engineer responsabilities:

- Provide **technical support to medical collaborators and employees** worldwide during office hours.
- Participate in the **rotation for out-of-office hours **(evenings and weekends) IT support.
- Utilize **JIRA ticketing system** for efficient issue tracking and resolution.
- **Monitor IT Dashboard** and promptly respond to auto-created and unassigned tickets.
- **Manually create tickets** when issues are reported via Hangouts chat.
- **Escalate tickets to IT integration engineers **when necessary.
- **Deliver hardware and software training** to new office staff and doctors (IT introduction sessions).
- Activate doctors in new regions by establishing connections with external systems.
- Configure and maintain workstations for all employees and collaborators.
- Manage user accounts and permissions, specifically in **Google Workspace, Active Directory, and FreeRadius.**:

- **Keep IT documentation up to date** on **Confluence and Google Drive.**:

- Coordinate with external equipment/software/services vendors as required for assistance.
- Assist in customer integration projects, including implementation and testing.
- Perform periodic checks on assigned equipment as outlined in the Server Maintenance Plan in collaboration with an IT integration engineer.
- Take responsibility for identified risks and manage them effectively.
- Actively participate in the adoption and implementation of corrective and preventive actions.

Requirements for the role:

- Bachelor’s degree or equivalent education in** IT support **or relevant field, or a proven track record in IT support.
- Advanced knowledge of **Windows 10** and expertise in desktop troubleshooting.
- **Proficiency in network troubleshooting (**TCP/IP, VPN, DNS/DHCP, etc.).
- Experience with **healthcare-related technologies**, protocols, and standards (DICOM, HL7, MirthConnect, etc.) is a plus.
- Ability to think creatively and work with diverse technologies.
- Excellent communication skills in **English and Swedish**, both written and verbal. Proficiency in Spanish is an additional asset.
- Strong social and communicative abilities, diplomatic approach, and adaptability to an international virtual team environment.
- Service-oriented mindset and ability to excel in a multi-disciplinary work environment.
- Capable of handling complex technical situations and challenges in a composed and professional manner.
- High energy level and ability to thrive under stress.

**Benefits**:

- Salary range**:up to 35K**
- Extensive onboarding, teammates’ support, and a new e-learning platform with courses and modules.
- The team has the benefits of flexible working with options to work from home or the **office hub in Barcelona.**
- The team embraces team spirit with regular onsite and online team breakfasts and events
- Support with necessary office equipment, holidays, health care and life insurance, a transportation and meals allowance, and a special envelope for office and IT equipment.

We will contact you very soon

**Truthfully, your People Partner**

I WANT TO SIGN UP

  • IT Support Engineer

    hace 2 días

    Barcelona, España Setesca Talent A tiempo completo

    Descripción We are looking for an** IT support engineer** with relevant IT experience, used to work in a demanding support environment with a high level of personal responsibility. Strong customer service ethics and proven customer service skills, committed to delivering an exceptional standard of service. Ability to communicate well with all levels of...

  • It Support Engineer

    hace 4 días

    barcelona, España JR Spain A tiempo completo

    Social network you want to login/join with: Since 2008, Teleconsult has been a prominent player in the European teleradiology market. We integrate advanced technology with a strong emphasis on work-life balance for our over 250 radiologists. Our company collaborates with over 70 Swedish hospitals, NHS hospitals in the UK, Dutch hospitals, the Netherlands'...

  • Desktop Support Engineer

    hace 2 semanas

    Barcelona, España The EU Consultancy A tiempo completo

    **Job Description - Desktop Support Engineer / IT Support Engineer** **Position Overview** **Key Responsibilities** - Provide 1st and 2nd level support for desktop, laptop, and peripheral hardware. - Support network connectivity issues (LAN, WAN, Wi-Fi, VPN). - Manage user accounts, permissions, and access in Active Directory / Azure AD. - Handle incident...

  • IT/OT Support Engineer

    hace 2 semanas

    Barcelona, España Antal International A tiempo completo

    Job Description We are looking for a dynamic and experienced IT/OT Support Engineer to join a leading company in the logistics and industrial sector, responsible for maintaining and monitoring terminal IT health checks and supporting both IT and OT infrastructure. This is a 100% onsite role based in Barcelona, requiring a technically skilled professional who...

  • Support Engineer

    hace 2 semanas

    Barcelona, España IT Smart Finance A tiempo completo

    Support Engineer Jira Confluence SQL Excel Requirements: The ability to quickly switch between tasks; The perception of large amounts of information; The formulation and setting of tasks for developers; The ability to build processes of prioritization and task execution. Work duties: Work from 8:00 to 17:00 (CET); Performing 2-line support functions:...

  • IT Support Engineer

    hace 7 días

    Barcelona, España Boats Group A tiempo completo

    **IT Support Engineer - Barcelona** **About Our Crew** Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by...

  • Junior IT Support Engineer

    hace 2 semanas

    Barcelona, España Impress A tiempo completo

    Join Impress – Europe’s Leading Health-Tech Innovator!Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta oportunidad desplazándose hacia abajo ahora.We believe everyone deserves a smile they’ll love . As the largest Ortho clinic chain in Europe, we combine cutting-edge tech with expert care,...

  • IT Support

    hace 2 semanas

    Barcelona, Barcelona, España Sky Systems, Inc. (SkySys) A tiempo completo

    Job Description:Job Title:IT Support /EUC Engineer / L1 Field Service Engineer - Barcelona, CataloniaJob TypeOnsiteJob Requirements:The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents,...

  • IT Support Engineer

    hace 2 semanas

    Barcelona, España Ravago A tiempo completo

    **IT Support Engineer** **IT Support Engineer**: **About Ravago**: Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable...

  • IT Support Engineer

    hace 4 días

    Barcelona, España Gelato A tiempo completo

    **Job Title: IT Support Engineer** **Location: Madrid, Barcelona, London, Stockholm, Oslo or Berlin** **About Gelato** Gelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs and the global shift...