IT Support Engineer

**IT Support Engineer - Barcelona**

**About Our Crew**
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.

Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.

If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here

**About the Role**
We are seeking a customer focused support engineer to join our team providing helpdesk and technical support functions to our global user community as well as external customer issues that are triaged from our Account Management team. This is an excellent opportunity for somebody that has a passion for learning and improving their technical skill set, as you will have the opportunity to work and troubleshoot both desktop support related issues as well as usability and technical problems related to our product offering. This role is considered hybrid and will require time in the office.

**What You’ll Do**
- Serve as the first point of contact for internal customers seeking technical assistance through tickets and chat rooms.
- Support our Account Management team for issues triaged from external customers using our products.
- Work closely with other internal teams when problems require internal escalation.
- Be the face of technology to our user community and maintain a friendly and professional demeanor while providing technical assistance.
- Provide remote troubleshooting and support to a global workforce.
- Create and maintain documentation, how-to articles and checklists to help educate our user community as well as provide technical guidance for other support engineers.
- Identify areas for automation and tooling that will improve our customer experiences and decrease the number of support contacts.
- Work on projects and initiatives related to internal IT systems, onboarding and offboarding, asset management, and other areas as defined by management.

**What You Should Have**
- 2+ years of experience in an IT support capacity
- 2+ years experience supporting Windows and MacOS operating systems
- Strong technical acumen with a desire to learn
- Strong written and verbal communication skills
- Excellent problem solving and troubleshooting skills
- Basic knowledge and understanding of SQL a plus
- Hands-on experience with AWS a plus
- Linux experience a plus
- Scripting and automation experience a plus

**Perks**

You’ll be joining a close knit and talented team, with plenty of opportunity for professional growth. We offer competitive compensation + benefits that are on par with large companies, while also placing a high value on maintaining a healthy work-life balance.
- Shiny new Apple Macbook + large second monitor + other office accessories
- All Country holidays
- Holiday break from December 26th-31st
- Birthday PTO (You never have to work on your birthday)
- Medical insurance offered
- Meal and Travel voucher program
- 32 hours of volunteer time paid per year (We are big into volunteering and helping out the community here at Boats Group)
- Professional reimbursement program for employees to take courses, attend seminars, etc. (Things to enrich you as a professional