Customer Representative

hace 23 horas

Malaga, España Webhelp A tiempo completo

**Customer Service/Support** **Location** - Málaga, Spain*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. We’re on the lookout for **French and Flemish-speaking Customer Representative (on-site)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a **Customer Representative** on our team, you will: - Manage reservations (modification, cancellation, or creation of new reservations) - Manage the back-office of reservations (issuance, modification and cancellation of reservations) - Provide after-sales service (litigation and compensation management) - Manage and manage the administrative process (invoicing, written communication, travel documents) **Concentrix + Webhelp is a great match if you**: - Are proficient or bilingual in French and Flemish plus an advanced level English - Are yourself With interpersonal skills, good listening skills and a sense of service - Have a good team spirit, a taste for challenges and challenges will come in handy on a daily basis - Can demonstrate good oral and written expression and an ability to adapt - Are an IT literate in order to easily handle our tools. **It will be a plus** - We will appreciate you as caring, empathetic, curious and dynamic - If you have previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) **What’s in it for you** In this role, we offer benefits that help you support your unique lifestyle: - Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00 - Salary 21 600 euros gross/year + up to 4000 euros gross/year in bonus - Central location in Malaga - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Reimagine the best version of you Concentrix + Webhelp is an equal opportunity employer **RRQ24-002467-1-BELGIUM

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