Customer Representative

hace 2 días

Malaga, España Emprego ES A tiempo completo

Description

Customer Representative

Main Task:
**Tasks**:

- Perform service requirements of our company’s customers providing an efficient, polite, friendly and honest response to their queries and requests for information
- Provide relevant information in a professional and timely manner in order to maximize sales and achieve performance objectives
- Work in a team of Customer Service Specialists to achieve and overachieve the team's performance targets
- To respect and fulfil orders that is given by the appointed Project Manager or managing staff
- Attend specified training, organized by our company or client, in order to develop professional work and individual standards, to improve skills of business relationship with clients and customers, develop the skills and experiences necessary to improve product knowledge and increase sales and service ability
- Respect and fulfil single management tasks and orders, participate in administrative or office work duties, which comply with company's growth and effective daily activity targets
- Become proficient in the use of all call centre systems and telephony in order to perform to the highest possible standards
- Consistently work on and improve written and spoken English language skills and / or any other specialist language - Work to achieve targets in all areas, highlighting development needs to Human Resource Manager where required in order to keep them informed of training / coaching input needed
- Attend the premises on time to begin work at the agreed time
- Write and design detailing reports

We Offer:

- Opportunity to develop your career
- Attractive salary conditions
- A modern and open office
- Regular employee events and incentives
- Working hours: Monday - Thursday 08:00-16:00, Friday 09:00-16:00
- Health programme initiatives.

**Requirements**:

- Minimal education - secondary education; preferable education - unfinished or completed higher / university education
- Ability to responsibly and independently carry out customer service specialist duties
- Ability to perform working tasks according to job description, comply with regulatory requirements and the organization's internal rules of the procedure
- Ability to plan and organize own work and working place, working independently and in team, in order to accurately and creatively meet the challenges of the organization's core values
- Ability to obtain, verify, evaluate work assignments and provide necessary information for clients and management.
- Fluent/Native in Finnish
- Good command of English language and other language skills
- Good telephone communication skills
- Excellent listening skills and ability to develop reports
- Excellent written skills
- Excellent time managements skills
- Good knowledge and experience of Microsoft and Internet
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

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