Customer Service Quality Lead

**About Klarna** Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading...

Are you looking for a global position where you focus on developing concepts for training and quality coaching in 24 countries in Europe? And are you experienced in working in a Customer Service training role? Do you want to work in an environment where professional and personal growth is encouraged? Then please read the vacancy below. As a Manager Customer...

Este anuncio de empleo no está disponible en español. Company Description Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where...

A leading engineering firm based in Barcelona is seeking a Customer Relations and Quality Audit Executive to enhance customer satisfaction and operational quality. You will manage customer feedback and oversee outsourced contact centres to ensure top-tier service quality. Ideal candidates should have a bachelor’s degree, a minimum of 5 years of experience...

A global healthcare company is seeking a Customer Service Lead MedTech in Madrid to oversee the Customer Service department. The role demands exceptional leadership and communication skills, ensuring the delivery of extraordinary customer experiences while driving collaboration across all business partners. Ideal candidates will have a strong background in...

Lead the Customer Experience Team to deliver a seamless customer experience Support, guide and coach the Team Leaders in their daily operations to ensure top quality and performance at team and individual level Define HR development plans in order to reach the Customer Experience commitments Propose Improvements within the Customer Experience teams to remain...

Job Description Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset. Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution. Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality....

Responsibilities Lead and develop a large and diverse team promoting collaboration, proactivity, and a customer‑centric mindset. Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution. Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and...

**Why should you join us?** Vertiv is a global market leader in designing and delivering critical infrastructure solutions. In the world of high tech and new emerging technologies such as 5G and Edge, data centers have become an essential aspect of our everyday lives. We design and manufacture critical infrastructure that ensures todays interconnected...

**Job Description Summary**: Lead the quality work towards customers assuring less possible concerns and cost related to customers as well as the best possible customer satisfaction. Act as a primary contact of customer related aspects (issues, communication) on a global basis (ensure global customer quality approach). Key account member 360 team. **Roles...