Manager, Customer Quality

hace 1 semana

Madrid, España LM Wind Power A tiempo completo

**Job Description Summary**: Lead the quality work towards customers assuring less possible concerns and cost related to customers as well as the best possible customer satisfaction. Act as a primary contact of customer related aspects (issues, communication) on a global basis (ensure global customer quality approach). Key account member 360 team.

**Roles and Responsibilities**
- Negotiate, understand, communicate and review customer quality requirements, plans and deliverables working with sales, global quality, R&D, Operations and Legal.
- Assume quality key activities for some specific customers within the 360º management philosophy.
- Keep track of customer issues (claims, QI, CAPA, Etc.)
- Be the voice of customer in LM Wind Power with regards to Quality
- Ensure fluent communication between LM and customer in relation with quality aspects
- Lead, coordinate and participate in internal, external and customer´s audit
- Coordinate with plant quality managers to discuss and resolve product quality issues raised by customers (Warranty certificates, notifications, reworks, customer´s inspection procedure, etc.)
- Present LM Quality Plans and accomplishments to customers
- Product Qualification / PPAP approval at customers
- Get things done, find solutions and take ownership.

**Required Qualifications**
- For roles outside of the USA- This role requires advanced experience in the Quality & Customer Liaison. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
- For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
- Keep track of customer issues (claims, QI, CAPA, Etc.)
- Be the voice of customer in LM Wind Power with regards to Quality
- Ensure fluent communication between LM and customer in relation with quality aspects
- Lead, coordinate and participate in internal, external and customer´s audit
- Coordinate with plant quality managers to discuss and resolve product quality issues raised by customers (Warranty certificates, notifications, reworks, customer´s inspection procedure, etc.)
- Present LM Quality Plans and accomplishments to customers
- Product Qualification / PPAP approval at customers
- Get things done, find solution and take ownership

**Desired Characteristics**
- Engineering degree or equivalent required.
- Six Sigma is an advantage.
- Fluent in 2 languages including English.
- Customer oriented.
- Flexible and trustworthy person.
- Additional languages like Spanish, German, Polish or French would be an advantage.
- Strong interpersonal skills, high level of autonomy.
- Strong self starter and high level of problem solving. Proactive.
- Good organizational skills, smart working methods.

Note:
**To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.**

**Additional Information**:
**Relocation Assistance Provided**:No

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