Head of Customer Service

hace 1 semana


Madrid, España AUTO1 Group A tiempo completo

Responsibilities Lead and develop a large and diverse team promoting collaboration, proactivity, and a customer‑centric mindset. Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution. Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality. Coordinate inbound and outbound customer service operations through channels such as Freshdesk and Twilio. Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives. Lead the Documentation team ensuring efficient and risk‑free vehicle


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