Front Office Night Crew

**FRONT OFFICE NIGHT CREW - BARCELONA**
We need a passionate and confident people person to join our Night Front Office team. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground breaking, hostel brand.

**WHO ARE WE**
Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Night Crew for Generator Barcelona.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

**ABOUT GENERATOR BARCELONA**

You'll find Generator Barcelona, hotel and hostel, in the buzzing district of Gracia. The hostel’s just a short walk from Gaudi's iconic Casa Batllo apartments. The interiors showcase a mix of styles and include an oversized wooden birdcage, a winding staircase and a mezzanine chill-out lounge.

Feast on local delicacies in our bar and lounge, which is decked out in ornate Hungarian concrete floor tiles and earthy raw metals and woods, and if you’re looking for a little more luxury, Generator Barcelona also offers terrace rooms and a penthouse apartment in the hotel with mind-blowing panoramic views of one of Europe’s best-looking cities. So much more than just a hostel

**NUTS AND BOLTS OF THE JOB**
- Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
- Know your guests and have a passion for independent travel and the road less travelled
- Own guest complaints and resolve them yourself
- Demonstrate a passion for delivering outstanding customer service
- Be part of a great team within your department that get Generator and want to be themselves
- Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
- Know your city, its cafés, bars and restaurants, its art, its music
- Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
- Be Responsible for all cash handling whilst you are on duty
- Correctly administer the Shift procedures every shift with 100% accuracy and consistency
- Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description._

**WHAT’S IN YOUR DNA**
- Solution orientated
- Strong organisational skills with excellent attention to detail
- Ability to work under pressure
- Like getting your hands dirty, wherever, whenever, because you will
- Be an excellent communicator
- Available to work when needed
- You must be eligible to work in the EU to be considered for this role

**YOUR ROCK STAR EXPERIENCE**
- Experience working within the hospitality/service industry
- Appropriate experience gained in all main tasks
- Ability to work quickly in a high-pressure & fast paced environment

**OUR GLOBAL EMPLOYEE BENEFITS**
- Birthday holiday in addition to your yearly holiday allocation
- Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
- Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees - look good, feel good, work good
- Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
- 2 free nights’ accommodation across any of our Generator x Freehand properties globally
- Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
- International career opportunities so you can travel the world while working with us (win-win)
- Social events, celebrations calendar & vari