Front Office Agent Day and Night

hace 1 día


Barcelona, España Novum Management GmbH A tiempo completo

For our new hotel opening we are looking for a **Front Office Agent*.**

Front Office Agent* Day and Night

**Your Tasks**:
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our **Front Office Agent**, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your tasks include:

- Guests satisfaction as the most important task
- Answer, screen and forward incoming phone calls/mails
- Register and check guests in
- Close guest accounts and check guests out
- Inform guests of the hotel rates and services
- Process accurate payment of guest accounts
- Complete and maintain any incident reports
- Listen and respond to guest queries
- Maintain a neat and orderly front desk and reception area
- Night shifts are also part of it

**Your Personality**:

- Proven work experience as a receptionist
- Solid written and verbal communication skills in Spanish and English
- Computer skills
- PMS Skills, preferrable with OPERA
- Ability to be resourceful and proactive when issues arise
- Multitasking and time-management skills, with the ability to prioritize task
- Ability to handle stress and stay calm under pressure
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
- Team work

**We Offer**:
Who is perfect? Admittedly: we are not always. But we are getting better every day, constantly learning what you need in your team and what guests really want. We promise: There is more to come.
- The job title does not mean the male variant, but stands for the gender-neutral designation of the profession. We welcome people of any gender, origin, sexual orientation and religion.
- Holiday Inn Barcelona - Sant Cugat- Javier PerezBack

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