Front Office Agent

hace 6 días

Barcelona, España Sircle Collection A tiempo completo

**Front Office Agent (night auditor)**:
**Functieomschrijving**:
At the Sir Victor Hotel in Barcelona, we are looking for a person with perseverance, patience and personality to be part of the Front Office department.

We are looking for a receptionist to cover the night shift.

**RESPONSIBILITIES**

The main responsibility is to ensure the maximum satisfaction and well-being of the guest during the entire process of their stay at the Hotel, through compliance with the standards and procedures of the Department and Hotel.

**Duties**:

- To perform the daily closing of the Hotel checking that all billing and the different closings have been carried out correctly.
- Completing and printing or sending all required forms and lists.
- Attend to all guest requests during the night.
- Re-do any invoices that have been made incorrectly, managing all incidents that may arise.
- Sell and promote in-house products (upselling rooms, breakfast, SPA, leisure offers, etc.) favouring an increase in the guest's extra spending at the hotel.
- Inform your managers about any incident detected in the material used.
- Be an active part of all the actions implemented by the Reception department in order to ensure the achievement of the objectives.
- Communicate all changes and/or guest needs to the departments involved in the established time and manner.
- Encourage a good working environment within the Reception department, promoting teamwork and supporting and collaborating with other colleagues at all times.
- Actively collaborate, with colleagues in the department, helping whenever necessary.

**Functievereisten**:

- Languages: High level of English and knowledge of any other language is highly valued.
- Other: Knowledge of invoicing (credits, debits, deductions, etc.) is an advantage.
- Experience as a receptionist in hotels of similar characteristics of at least one year.
- Be a passionate, authentic, connected and creative person.

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