Front Office Agent

hace 2 semanas

Barcelona, España Sircle Collection A tiempo completo

**Front Office Agent - Receptionist**:
**Functieomschrijving**:
We are looking for a qualified **receptionist** to work at the **Hotel Sir Victor in Barcelona** to welcome as the ‘face’ of our company and ensure visitors receive a heartwarming greeting; a person who has the patience, personality and perseverance necessary to progress in this position and can improve experience of hotel guests.

**Main Responsibilities**
- Make the check-in and check-out for our guests.
- Ensure timely and accurate customer service.
- Handle complaints and specific customers’ requests.
- Coordinate luggage collection and storage.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Inform clients of our hotel services, including breakfast and dining options.
- Promote all hotel amenities, conveniences and programs offered.
- Communicate with Housekeepers, Maintenance and Restaurants Departments to provide an overall comfortable guest experience.

**Functievereisten**:

- +2 year - Work experience
- Attentiveness and patience for customers
- Organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Team spirit
- The ability to speak both English and Spanish
- Flexibility to work in shifts

**Attitudes and behaviors related to SIR**: Passionate. Authentic. Connected. Creative

**Contract conditions**:

- Type of contract: full time (40h / week)
- Duration: indefinite
- Salary: 19.000 - 22.000

**Benefits and fun**
- Discounts in company hotels and restaurants (Netherlands, Spain, Germany and Austria).
- Birthday day off
- In House Experience to get to know the services well
- Discounts in local and international shops and services

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