Customer Onboarding and Success Manager

**About Revolut**

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

**About the role**

With our new Employer of Record (EOR) Product, Revolut is redefining the future of work by empowering businesses to compliantly hire and pay employees across the globe.

As we rapidly expand our B2B offering, we're looking for a self-starter, results-driven Customer Onboarding and Success Manager to set up this function from the ground up. You'll be responsible for delivering an outstanding experience across the entire customer lifecycle: from enabling customers to use our platform to hire their first employee to driving deeper adoption of our services.

This is a role with material impact on both customer acquisition and retention, since you'll be at the frontline of our business and will interact directly with customers. You'll also be the voice for customers within Revolut, collaborating closely with Product and Engineering teams to build a best-in-class offering.

Ready to take our customer experience to the next level and beyond? Let's get in touch

**What you'll be doing**
- Owning the end-to-end onboarding process for your customer portfolio, ensuring alignment with their hiring goals
- Becoming a trusted advisor on global hiring and talent strategy_Addressing customer issues proactively and managing escalations throughout the lifecycle_
- _ Keeping customers updated on new product features_
- _ Driving ongoing product engagement and adoption_
- _ Designing and optimising processes to improve onboarding and customer success_
- _ Creating playbooks and customer-facing documentation to expand our knowledge base_
- _ Collaborating with Product, Engineering, Sales, Marketing and Ops teams_
- _ Sharing customer feedback to shape the EOR product roadmap_

**What you'll need**
- 2+ years of experience in a fast-growth B2B tech or SaaS company
- Demonstrated experience in a customer-facing role, such as customer success, account management, operations or project management, with a focus on relationship building to drive customer value
- Fluency in English, with excellent communication and interpersonal skills
- The ability to self-organise, think analytically and solve problems independently
- A track record of improving key customer metrics (such as CSAT), successfully handling multiple responsibilities simultaneously, and enhancing processes to deliver a smooth and consistent customer experience
- The ability to remain calm under pressure in a fast-paced environment
- A bachelor’s degree

**Nice to have**
- _ Experience in tech companies within HR, employer of record, payroll or global mobility domains_
- Familiarity with employment practices across countries
- Experience in people management or team leadership

**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._