IT Support Technician

hace 2 semanas

La Moraleja, España ASSA ABLOY A tiempo completo

**IT Support Technician**

**What You’ll Do**
- **Ticket Management**: Receive, manage, and resolve IT-related tickets through ServiceNow, ensuring efficient resolution within defined SLAs.
- **Collaboration**: Work closely with second-line support engineers and external vendors (e.g., DELL, Canon, A1) to escalate complex issues and ensure resolution.
- **Communication**: Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges.
- **Knowledge Sharing**: Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT.
- **Continuous Improvement**: Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT services.

At SKIDATA, we’re all about pushing the boundaries of innovation. You’ll be an integral part of the team, contributing to cutting-edge access solutions that impact millions of users worldwide.

**Your Profile**
- Completed education in **Business Informatics** or a similar technical fields
- At least **3 years** of experience in IT support or a related field.
- Basic understanding of n**etworking**, (DHCP, TCP-IP Knowledge, VPN) **hardware**, and **endpoint management on Windows and MacOS**.
- Familiarity with **Microsoft Teams** for communication and collaboration.
- Strong **problem-solving** abilities with a systematic approach to troubleshooting IT issues.
- Good **communication** and **collaboration** skills to work effectively with internal and external teams.
- Ability to **manage** and **prioritize** multiple tasks in a fast-paced environment.
- **Proactive**, with a **hands-on** attitude toward problem-solving.
- **Customer-oriented** and **solution-focused**, always aiming for efficient service.
- Fluent in **English** (written and spoken); German is a plus but not essential.
- Up **to 10% travel** to support projects and client needs.

**Your future**
- **Flexible Hybrid Work Model**:Achieve a better work-life balance with our adaptable hybrid working options.
- **Global Collaboration**:Work alongside an international team of specialists, sharing knowledge and insights from diverse backgrounds.
- **Professional Growth Opportunities**:Discover excellent chances for career development and skill enhancement.

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities - welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.

SKIDATA

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