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Application Support Engineer
hace 2 semanas
Responsibilites:
- Investigate and resolve escalated L2 incidents and requests.
- Provide updates on high-priority incidents and ensure timely resolution.
- Document resolutions, RCA, and corrective actions in the ticketing system.
- Liaise with L3 teams for unresolved critical issues.
- Work on open Problem Tasks/Records and contribute to permanent fixes.
- Identify potential workarounds to minimise downtime.
- Conduct knowledge-sharing sessions on recent issues or new findings.
- Assist L1 support with troubleshooting and shift-left initiatives.
- Review and provide feedback on junior team members’ work.
- Create, update, and validate Work Instructions in Confluence.
- Ensure existing WIs are accurate and reflect current processes.
- Organise training material to include relevant documentation and videos. SP
- Review documentation gaps and suggest improvements.
- Review resolved incidents for accuracy and completeness.
- Identify inefficiencies in support processes and suggest improvements.
- Contributes to project specific task with/without technical lead function.
**Requirements**:
- Higher education with IT background (University degree is an asset).
- Solid knowledge and certification in ITIL v4.
- Knowledge of Linux and SQL.
- Business fluent in **English** (both written and oral).
- Availability for on-calls.
- Creative Team player with good communication skills, analytical thinking and outcome focused personality.
Nice to have:
- Experience with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platform.
- Experience with the transition of legacy environments into PaaS / SaaS oriented architectures.
Our Offer
- Permanent contract
- Hybrid working model (3 days of remote work per week)
- Holidays: 30 working days
- Schedule: Mon-Thu: 7am to 4pm, Fri: 7am to 13:30
- Other benefits within flexible retribution plan: health insurance, restaurant pass card, public transportation card etc.
- Challenging the limits of mobility for a healthy world without congestion
- Adiverse and dynamic international working environment of Kapsch TrafficCom and opportunities for personal growth
- Possibility to work in an international company that operates in a dynamic industry where the working environment favors the professional growth.
