Customer Support Agent

hace 3 días

La Moraleja, España Robinsun A tiempo completo

**ABOUT US**

Robinsun is the pioneer in residential solar energy in Southern Europe, bringing its advantages to all families and saving our planet in the process. Our mission is simple yet impactful: to empower every family to produce clean energy for their daily consumption. We believe in a future where abundant renewable energy is accessible to all. By combining the most advanced solar technology with a customer-focussed approach, we develop products that are easy to install and use. We are a multicultural and international team, bringing diverse perspectives and expertise to our mission.

**ROLE DESCRIPTION**

As our Customer Support Agent you will be responsible for providing outstanding support and service to our valued customers. You will be instrumental in resolving inquiries, troubleshooting issues, and ensuring that every customer interaction is handled with care and professionalism.

**KEY RESPONSIBILITIES**
- Achieve high 1st touch solution rates and top CSAT scores
- Use in-depth product knowledge to resolve customer concerns with empathy and efficiency.
- Provide post-purchase assistance, including follow-up calls and messaging to ensure customer satisfaction.
- Work closely with internal teams (sales, operations, marketing, etc.) to address customer needs.
- Represent customer needs internally by suggesting improvements and providing feedback to optimize products, services, and support processes.

**REQUIRED SKILLS**
- Degree in Business Administration or Marketing from a top school in Europe or the US.
- Comfortable using CRM software and ticketing systems such as Zendesk, Jira or Salesforce.
- Proficient in Google Workspace and Slack.
- 1-2 years of experience in customer support, service, or a related field preferred.
- Excellent communication skills and a passion for delivering high-quality service that exceeds customer expectations.
- Fluent in Portuguese, proficient in English and Spanish, knowledge of German, French or Italian is a big plus

All employees must be EU residents with a work permit for Spain. The job is based 100% onsite in our HQ in Alcobendas, Madrid.

**WHAT WE OFFER**
- Positive working environment in direct contact with our founder
- Competitive results-based compensation
- Opportunity to improve your languages everyday in our team internally
- Free coffee, water, tea and snacks
- Work in a dynamic environment where your ideas are valued and proposals actively listened to

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- 28108 La Moraleja, Madrid provincia: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- The job is Madrid based. Would you be open to relocate?

**Language**:

- Portuguese (required)
- English (required)
- Spanish (required)

Work Location: In person

  • Junior Customer Support

    hace 6 días

    La Moraleja, España NATEEVO España A tiempo completo

    Descripción ¡VDshop sigue creciendo! Buscamos un/a **Junior Customer Support** para incorporar a nuestro equipo e iniciar su carrera profesional con nosotros VDshop, empresa de GrupoVASS, se construye desde el TALENTO, con equipos de buenos profesionales, a la vez que profesionales buenos, con mucha autoexigencia, compañerismo, pasión y crecimiento...

  • Customer Success Agent

    hace 3 semanas

    La Romana, España ClearPeople A tiempo completo

    Company descriptionAre you passionate about helping clients succeed in a digital, hybrid, and AI-driven world? At ClearPeople, we deliver Atlas, our award-winning Intelligent Knowledge Platform built on Microsoft 365, empowering organizations to democratize knowledge and create connected, productive work environments.As demand for Atlas grows, we’re...

  • Transaction Review Customer Care Analyst

    hace 2 semanas

    La Moraleja, España Ria A tiempo completo

    We are actively looking for a dynamic and customer-focused individual who can join our team as a Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor,...

  • Customer Care Assistant

    hace 2 semanas

    La Moraleja, España The Swatch Group (España) S.A. A tiempo completo

    **Job description**: As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand. **Profile**: **Key Responsibilities** - Respond to...

  • Customer Care Assistant

    hace 2 semanas

    La Moraleja, España Swatch Group A tiempo completo

    THE COMPANY As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand. PROFILE **Key Responsibilities** - Respond to customer...

  • Rental Agent

    hace 1 semana

    La Moraleja, España Centauro Rent a Car S.L.U. A tiempo completo

    Centauro Rent a Car is market leader, in continuous expansion and looking for people like you! We are a company dedicated to the car rental sector with over 50 years' experience in the business. Our head office is located in Alicante (Spain) and we have offices in the most popular tourist destinations in Southern Europe and Mediterranean coast: Spain,...

  • English Technical Customer Support in La Coruña

    hace 1 semana

    La Coruña, España Cross Border Talents A tiempo completo

    Take the Next Step as a Technical Customer SupportJoin a team that thrives on creativity, collaboration, and problem-solving in a fast-moving, innovative environment. If you're looking for a rewarding role where you can make a real impact, this is the opportunity for you Role Overview: As a Technical Customer Support, you'll serve as the main point of...

  • English Technical Customer Support in La Coruña

    hace 2 semanas

    La Coruña, La Coruña, España Cross Border Talents A tiempo completo

    Take the Next Step as a Technical Customer SupportJoin a team that thrives on creativity, collaboration, and problem-solving in a fast-moving, innovative environment. If you're looking for a rewarding role where you can make a real impact, this is the opportunity for youRole Overview:As a Technical Customer Support, you'll serve as the main point of contact...

  • Portuguese Technical Customer Support in La Coruña

    hace 2 semanas

    La Coruña, La Coruña, España Cross Border Talents A tiempo completo

    Take the Next Step as a Technical Customer SupportJoin a team that thrives on creativity, collaboration, and problem-solving in a fast-moving, innovative environment. If you're looking for a rewarding role where you can make a real impact, this is the opportunity for youRole Overview:As a Technical Customer Support, you'll serve as the main point of contact...

  • Technical Support Advisor

    hace 5 días

    La Coruña, España Cross Border Talents A tiempo completo

    Are you passionate about technology and eager to start or develop your career in the IT and software field?We are looking for Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, supporting a global leader in software development. If you already have experience as a Technical Support Agent or IT Technician, and you're...