Support Engineer

Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. #LI-KantarMedia Job Details Role Description Kantar Media is seeking a support engineer to join our offices in Rennes with the following responsibilities: To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) :  To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions. To follow up issues through ticketing tool through permanent dialog with customers. To support customers for the installation and the maintenance of their systems. To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers. To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems.  To support presales activity trough technical advices when it is necessary. Good written and fluent oral communication in English  is required for this position. Support activities require to travel abroad from time to time. Experience Required:   Technical Experience in network distributed architectures (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,….)  based on Linux systems, ideally for multimedia applications (video/audio).   Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer. Technical skills : Virtualized environment experience (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,….) Experience in system administration with Linux (Debian/Redhat/Centos) Knowledge of network protocols basics (routing, tunneling,…) and network issues debugging experience Nice to have skillsAudio technologies experience and Basic Audio analysis (Audacity tools)  Audio interfaces knowledge (sound cards, audio interface), professional TV tuners Script shell experience with Python in Linux environment System monitoring tools knowledge like Zabbix Personal skills Good written and fluent oral communication in English   Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances Team spirit oriented within an international and multi-cultural organization Highly organized and able to manage concurrent requests from customers Issue analysis oriented and technically rigorous Autonomous to investigate on complex issues and to manage corrective actions Country SpainWhy join Kantar Media? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar Media.