Technical Support Advisor
hace 4 días
Are you passionate about technology and eager to start or develop your career in the IT and software field?
We are looking for Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, supporting a global leader in software development.
If you already have experience as a Technical Support Agent or IT Technician, and you're motivated to work in a dynamic, international environment with cutting-edge technologies, this opportunity is for you
Location: A Coruña, Spain
Contract Type: Full-time (39h/week)
Schedule: Monday to Friday, 09:00-18:00
Salary: EUR 19,738 gross/year
Your Responsibilities
- Provide technical support and troubleshooting to users of software and cloud-based products.
- Identify, analyze, and resolve customer issues efficiently and professionally.
- Communicate clearly and empathetically to ensure a positive customer experience.
- Document cases and follow company procedures accurately.
- Collaborate with internal teams to address complex or escalated issues.
- Fluent Portuguese speaker (C2 and higher level).
- Good command of English (written and spoken).
- Education or experience in IT, ideally with knowledge in:
- Cloud technologies
- Microsoft products: Outlook, OneDrive, Exchange, SharePoint, Lync Server, etc.
- Microsoft Windows (a plus)
- Strong problem-solving and analytical thinking skills.
- Ability to handle diverse customer interactions with empathy and professionalism.
- Valid paperwork allowing employment in Spain
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