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Customer Service Agent
hace 11 horas
**DUTIES AND RESPONSIBILITIES**:
- Showcase communication skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
- Maintain customer satisfaction and retention through impactful customer experience
**REQUIREMENTS**:
- Fluent in Dutch (C2) with C1 English level
- Smart and enthusiastic problem-solver with a keen eye for customer service
- Calm and empathetic when dealing with (difficult) customers
- Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
- Target-driven and trying to exceed expectations
Shifts between (14:00 - 23:00).
- Full-time contract of 39 hours per week
- Fully on-site (no remote work possibilities)
- Being a part of a dynamic and international team (25+ nationalities)
- Support with the Spanish administration
**Language**:
- Dutch (required)
Work Location: In person
