Customer Solution

**ABOUT STRAUMANN**

The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Medentika, Neodent, NUVO, Straumann and other fully/partly owned companies and partners. In collaboration with leading clinics, institutes and universities, the Group researches, develops, manufactures and supplies dental implants, instruments, CADCAM prosthetics, orthodontic aligners, biomaterials and digital solutions for use in tooth correction, replacement and restoration or to prevent tooth loss.

Headquartered in Basel, Switzerland, the Group currently employs more than 11’000 people worldwide. Its products, solutions and services are available in more than 100 countries.

The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, Dental Wings and other fully
- or partly owned companies and partners.

People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee.

**DSO Team Straumann Group**

Our Global DSO Department is a dedicated unit that fully leverages our brands and services to become the leading partner of choice for dental service organizations. The DSO Team is committed to building and serving corporate accounts across all product segment (implants, bone regen, digital) through winning business concepts and consultative sales approach. By addressing the entire value creation model, the DSO Team helps these organizations grow their practices by incorporating new treatment concepts, reducing the number of visits for patients and driving innovation. With the dedicated and powerful team of high-profile managers in all key countries with a unified approach, we want to build the best team in the industry and take leadership position in DSO.

**Job Purpose**

This position will activate the potential of growth of our DSO Accounts by implementing, executing, and designing our key strategic projects in Spain both at a practice level and HQ. The DSO Customer Success Manager (CSM) will support the design and execution of our marketing plan, helping to develop key events and strategics actions for the growth of our DSO accounts. As a CSM, you will be responsible for maximizing the implementation of current strategic solutions as well executing the roll out of new solutions. The CSIM will boost the sales performance of the DSO practices. Also, would be the bridge between regional & global team and local team to coordinate and execute this key projects. Together with the whole Straumann Group organization and the DSO team, you will execute, implement and unlock the growth potential of key accounts.

To ensure the proximity to our customers, the Customer Success Manager Spain would be preferably located in Madrid and will report directly into the Head of DSO Iberia and is part of the DSO EMEA organization.

**Main Tasks and Responsibilities**
- Engages with DSO team to identify key projects and drives the value realization.
- Execute & manage the implementation of new solutions supporting the CSM & KAM.
- Grows Share of Wallet within DSO accounts through highest practice penetration.
- Support and create marketing & training content for DSOs, aligning with local & Global/EMEA DSO team.
- Align marketing plan & budget with DSO team & local.
- Responsible for project management, roll-outs as well as excellence in execution of key projects

**Requirements**:
Education
- Bachelor or Master Degree in a relevant field of work (e.g. Business Administration, Life science, Dental etc.) or an equivalent combination of education and work related experience
- Extensive experience (at least 5 years) within a Sales and Business Development or a key Role in Dental with proven commercial success preferably in the medical devices field, ideally in dental field
- Experience within business consultancy frameworks and consultative selling techniques utilizing data that create insights and enable new business cases and new commercial opportunities.
- Fluent in Spanish and English, both written and spoken. Every additional language is