Marketing Operations Manager

We believe a better workplace creates a better customer experience. We work hard, but also love to learn and have fun. We have a young, dynamic and collaborative team in which you will have the opportunity to grow Our team is truly international and multicultural: it includes people from 7 different countries speaking 7 languages in total. We’re based in Madrid and work for mid-sized and enterprise companies from all over Europe and LATAM, in different industries such as Software and Technology, Higher Education, Financial Services, Manufacturing, etc.

**About the position.**

The **Marketing Operations Manager** will lead a diverse team of 6-10 professionals, including both Campaign Managers and Country Managers, ranging from junior to senior levels. Each Country Manager is responsible for a specific region, and he will oversee campaign execution, ensure consistency across countries, and monitor performance metrics for each market.

This role reports directly to the Director of Managed Services, serving as the primary escalation point for blockers, approvals, and regular status updates. Weekly reporting and strategic alignment with the Director are essential parts of the role.

**Responsibilities**:

- Ensure flawless execution of campaigns and alignment with Kapturall’s internal processes and standards.
- Ensure that all projects are delivered on-time, within scope and budget.
- Plan and implement project schedules and timelines.
- Monitor and balance workloads across the team, adjusting assignments and collaborating with the Director when resources are misaligned.
- Identify growth opportunities and proactively address challenges across different markets and stakeholder relationships.
- Collaborate with clients to assess issues, develop solutions, and present actionable insights and recommendations.
- Use data and analytics to guide decision-making and optimize campaign effectiveness.
- Conduct training sessions for both internal teams and clients.
- Facilitate meetings, deliver well-organized documentation and presentations, and communicate effectively, even in complex or sensitive situations.
- Create, optimize, and document scalable workflows and processes to ensure efficiency, clarity, and consistency across teams and markets.

**Qualifications**:

- 4+ years of experience in digital marketing, with a strong understanding of marketing technologies and industry best practices.
- 2+ years of experience in Project Management.
- Experience managing teams, with a track record of mentoring and developing talent.
- Solid working knowledge of marketing automation platforms, Marketo is a plus
- Fluent in English, both written and spoken (interviews will be conducted in English).
- Excellent communication and presentation skills, with the ability to tailor messages to diverse audiences.
- Strong analytical skills and attention to detail.
- A high level of quality awareness and process orientation.
- Flexible, proactive mindset with the ability to adapt to change and prioritize tasks in a fast-paced environment.

**Perks and Benefits**:

- Competitive salary based on responsibilities and experience + Bonus based on performance
- Continuous training on areas ranging from digital marketing to soft skills.
- Paid Marketo Engage Certification
- Regular after works and fun activities, such as escape rooms, wine testing, or simply hang out with your colleagues.
- Paid language classes.
- Paid Birthday Day off
- We are excited to welcome you to our brand-new office space Whether you prefer the energy of in-person collaboration or the comfort of working from home, our hybrid work model gives you the flexibility to choose.

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