Digital Campus

#DIGITAL CAMPUS
- IAM IT Operation and Service Manager An opportunity for anIAM IT Operations and Service Managerhas arisen within Airbus Helicopters (Albacete, Spain)*
* WHY JOIN US? LIFE IN ALBACETE: QUALITY & CONVENIENCE
- Albacete is a dynamic, historic city in Spain, located in the region of Castilla-La Mancha. This modern urban center, known for its rich cultural heritage, and it is conveniently close to Madrid and the Mediterranean coast. Forget long commutes. Albacete offers you the great advantage of a “15-minute city": safe, accessible, comfortable and perfectly connected. Enjoy a premium standard of living at a competitive cost, ensuring you have the perfect balance between your career and your personal life. AIRBUS HELICOPTERS: GROW WITH US:
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We offer
more than a job;

we offer
a community. Immerse yourself in a young, collaborative environment that feels like family. As a strategic Center of Excellence, we are a global leader in helicopter production, offering you endless potential to grow alongside our major projects. ✨THE PROJECT: SHAPING THE FUTURE -Welcome to the Digital Campus, a pioneering ecosystem dedicated to industrial digitalization and innovation. This is more than just a workplace; it is a technological hub where we define the future of flight. Bring your ideas to a dynamic, modern ecosystem and help us build the next generation of aerospace solutions. DESCRIPTION We are looking for an IAM IT Operations and Service Manager to join the Identity and Access Management PSL (Product Service Line) in Albacete, Spain. IAM PSL is part of IM (Information Management), in the Infrastructures & Digital Platforms department. Identity and Access Management (IAM) products enable our internal and external users to be properly identified, authenticated & authorized to access Airbus Helicopters and Airbus Group Applications. The AH IAM PSL delivers and deploys the solution, products and services with an end-to-end accountability. We will manage the products lifecycle, both developing the products and operating them, in close relationships with Airbus Group. Our Access IT products sustain Authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Encryption and digital certificates. And our Identity IT Products sustain User management (Provisionning/Deprovisionning, Privileged accounts, Recertification,) and Directory services (Identity Directory, Metadata Synchronization,) The IAM IT Products are mainly : PingIdentity products (PingFederate and PingID), F5 bigIP and Microsoft PKI for Access. And Active Directory, Identity Management, OneLogin for Identity. Automation is running on Ansible; Cyber IAM is based on Oradad, PingCastle and Silvefort; Incident and Change management on Service NOW. The compliance dashboard uses Palantir Foundry. You will be welcome in a dynamic and empowered team, within an international context, where teamwork and solidarity are key values. YOUR CHALLENGES
- The main role will be to act as “IAM JML RUN Operator”, an secondary role as IAM IT operator. _
- Acting as “IAM JML RUN Operator”, you will have to manage, in priority, all RUN activities (Escalation, Improvement, Correction, INC) around Onboarding, Move inside Airbus, and Offboarding for Employees and Subcontractors of Airbus Helicopters (Mother Company and Customer Center). _
- Acting as “IAM IT operator”, you will perform activities in 4 main domains: Support, Automation, Reporting and CyberIAM. _
- As IAM JML RUN Operator, It will lead to the delivery of the following IM services: _
- Support on escalation following when there is, in collaboration with the dedicated team in IAM Commercial, and IAM Defense and Space. The support is on the complex tickets when the normal process is not working. _
- Coordinator: Involving the mandatory actors to clarify the case (HR, User or User’s Manager, PSLs,...). _
- Single and identified focal point for the user until the problem is resolved for AH IAM scope. _
- Remind end users the company rules & constraints on security, compliance, data regulations and IT. _
- Support the user in creating all necessary actions using existing request, change or incident’s standard processes _
- Tracking the execution of the request, change and incident within the defined lead time. _
- Document in the incident or associated document precise information in order to accelerate the next tricky similar cases. _
- Answer to BRM/end User on the technical process related to user management _
- Write all minutes of the meeting and share with the appropriate stakeholders. _
- Identify the improvement which can be done on the user management _
- Define the possible solution if similar cases have already appeared and have it validated by the PSLs required to be involved before launching the action plan on the new use case _
- As IAM IT Operator, It will lead to the delivery of the following IM services: _
- Monitors schedu