Product Operations Coordinator for Ciklum

**Description**:
On behalf of **Lottoland**, Ciklum is looking for a **Product Operations Coordinator** to join our team dedicated to Lottoland project on a full-time basis.

Lottoland is a client of Ciklum that introduced a completely different product with a unique customer experience.

The Product Operations Specialist is an entry-level product role providing an ideal opportunity for you grow your career in product, while helping support and empower successful outcomes. You may not have specific experience in this role or in product, but you have a passion for process and product, understand agile and you’re someone that gets things done autonomously and in collaboration with others.

You’re a data-driven facilitator and supporter that finds gaps, analyses data/insights and ultimately ensures the domain runs smoothly. With your laser focus on improving efficiencies, streamlining product tools/process and harnessing analytics, you support the Product Manager and Product Owners, helping to free up time for strategic thinking, user research and problem discovery work and data validation. Part of your role as the key product contact for incidents is to ensure accurate prioritisation via leveraging data, documentation and collaborating with the domain leadership group to reduce incidents and measure the impact.

Reporting to the Product Manager, you’ll be working closely with the entire product domain, especially Product Owners, incident managers and other stakeholders and will build great working relationships and ensure key stakeholders are up to date with regular, quality, and tailored communications.

We’re looking for an enthusiastic person with a can-do attitude and curiosity for learning. You’re a humble achiever that gets things done, collaborates well and demonstrates ownership. You love digging into data and detail, take in lots of information and quickly make sense of it, to suggest what we need to do to achieve our objectives.

Your focus is more tactical, process and detail-oriented; and we can count on you to ensure nothing important is missed.

With you on the team, we can be sure that we have the right data/insights and processes to deliver a product that it is fit-for-purpose and delivers value, quickly. It’s about continuous improvement not delayed perfection.

**Responsibilities**:

- Builds strong bonds between business, development teams and across the product team
- Assists with presentations, and demos to stakeholders e.g., configuring test servers for demos
- Contribute to a positive domain culture & live the company values and behaviours (Genuine, Resilience, Ownership & Working Together)
- Helps explore use cases for specific features
- Documents new product features, writes user manuals and troubleshooting guides in collaboration with the PO
- Supports the roll out of features
- Ensures incidents are minimised, managed and escalated effectively (Dedicated first point of contact)
- Collaborates and supports changes to improve product processes, tools and prevent reoccurrence of issues
- Ensures predictable rollout
- Facilitates data collection, market research and analysis for the domain
- Creates reports to share insights with stakeholders
- Monitors and improves key domain metrics e.g., incidents, lead time, rollouts

Measures of Success
- Prepared and successful demos & presentations
- Demonstrated consistency in quality for generated documentation
- Detailed documentation provided for all rollouts
- Demonstrated issue/dependency management
- Incident count is reduced at domain level
- Consistently meets internal & external commitments for rollouts
- Presents key metrics, insights, and learnings
- Power user of data tools e.g., BI reports, Datadog, Amplitude
- Aligned and demonstrating Lottoland values and behaviours
- A positive qualitative 360-degree feedback assessment (quarterly)

**Requirements**:

- 1-year relevant experience e.g., managing processes/operations
- Excellent communicator both verbally and written (English)
- Data driven and experience analysing data/creating reports & insights
- Understanding of how to gather and analyse requirements including use cases
- Experience creating user manuals/documentation
- Ability to leverage data, measure metrics and create insights/reports
- Agile understanding and way of working
- A flexible, can-do, and growth-oriented mindset
- Action-oriented, proactive, and trusted to deliver
- Good stakeholder management and relationship building skills
- Focused on continual delivery and not delayed perfection

**Desirable**:

- Technical understanding and/or background
- Gaming/Lotteries Sector experience
- Scrum/ agile experience
- Experience managing incidents

**What's in it for you**:

- A dynamic and highly motivated international team of skilled and experienced professionals
- An open culture defined by passion for developing software, fun and mutual respect
- Unique working environment where you communicate and work d