Account Manager

**Ciklum **is looking for an **Account Manager** (Spanish speaking) to join our team full-time in Madrid or in the Galicia province.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

**About the role**:
The post holder will have a primary focus on creating trusted partnerships and will support growth of Ciklum’s two major accounts in Spain (iGaming and Retail).

You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.

**Responsibilities**:

- Visiting clients on-site (in the locations of Galicia and Madrid) on the regular basis
- Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
- Manage client accounts and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
- Support technological and digital transformation conversations and initiatives at a strategic level
- Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
- Work hand in hand with delivery team to support high quality delivery and support engagement management
- Manage escalations for client account and provide help/support to team members by acting as the single point of contact
- Identify and manage engagement risks, flagging issues early managing to resolution

**Requirements**:

- 7+ years within Account Management function including consulting, technology solutions / IT services, front office transformation and digital engagements
- Proficiency in Spanish
- Experience with managing clients in the Retail industry would be a high preference
- Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
- Strong commercial and contractual acumen
- Capability to own and manage account level P&ampL responsibility including client contracts, invoicing, etc.

**What's in it for you?**
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: Own your schedule - you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

**About us**:
Join a well-established company and a friendly team of professionals.

Our Delivery Center in Malaga is one of the leading IT hubs in Andalusia - it provides an exceptional mix of vibrant tech talent community, wide-open access to expertise advancement opportunities, hybrid/remote work setup & endless Mediterranean seashore summer.

Seize the perks of global opportunities, local atmosphere and industry-leading clients.

**Be bold, not bored**

**Job Types**: Full-time, Permanent

Work Location: Remote