Junior Customer Success Executive

hace 5 días

Madrid, España Vip District A tiempo completo

Indefinite
- Full time
- €20,000 - €22,000
- Hybrid (28036, Madrid, Madrid, Spain)
- Business Operations ES
- Indefinite
- Full time
- €20,000 - €22,000
- Hybrid (28036, Madrid, Madrid, Spain)
- Business Operations ES

**Why join us?**

At Vip District, we are passionate about creating digital solutions that enhance employee engagement and foster long-lasting relationships between companies and their people. Our mission is to help organizations create better work environments, boost motivation, and retain top talent.

Now proudly part of the Epassi Group - a leading European provider of employee benefits and mobile payments - we are growing stronger as part of an international ecosystem of innovation, well-being, and purpose-driven impact. With almost 1,000 employees across Europe, Epassi has been recognized by the Financial Times as one of the fastest-growing companies in Europe.

** Your main functions**
- Collaborate with the sales teams to understand client requirements and provide technical solutions that fit the project.
- Configure and implement the services contracted by the client, working closely with the technical and support teams.
- Act as an intermediary between the client’s IT team and Vip District’s IT team in cases of system integrations.
- Provide support and training to clients regarding questions and the use of the implemented solutions.
- Proactively work on the details of the user journey in digital environments that combine multi-channel access (PC, mobile web, and mobile app) to ensure the correct functioning of the project.
- Identify areas for improvement and possible solutions to optimize and standardize work processes.

**What are we looking for?**
- Educational background in technical fields, technological project management, data analysis, or digital marketing focused on analytics.
- Experience in account management and project implementation in SaaS services
- Strong organizational and analytical skills with attention to detail.
- Proficiency with Excel, Google Drive, Jira and ability to adapt to new platforms quickly.
- Fluent in Spanish and English (mandatory).
- Excellent writing skills.
- Curious mindset, willingness to learn, and a proactive attitude.

Extra points:

- Interest in data systems and their impact on business.
- Proficiency in MySQL/MariaDB.
- Proficiency in any other language of the cities where we operate: Catalan, French, Portuguese, Italian, Dutch, or German.

** What do we offer?**
- A competitive **salary range**, tailored to your experience
- **Bonus & incentive structure** based on individual performance.
- **Hybrid work model**: 2 days per week in our office.
- **Meal vouchers** and additional **flex benefits**.
- **Flexible working hours** to support work-life balance.
- **Ongoing training & career development plans** to help you grow within the company.
- **Language classes** and opportunities for continuous learning.
- **Well-being initiatives and team activities** to foster engagement and collaboration.
- Indefinite
- Full time
- €20,000 - €22,000
- Hybrid (28036, Madrid, Madrid, Spain)
- Business Operations ES

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