Customer Service Digital Technical Supporter
hace 5 días
Welcome to ZimVie, a publicly traded global company focused on restoring daily life to our patients. Our company is founded on a legacy of established brands, medical experts and over $900M in annual revenue. We design, manufacture, and distribute a comprehensive portfolio of innovative solutions for implant dentistry, spinal surgery, and bone growth stimulation. Our seasoned leadership and dedicated global team of more than 2,700 is focused on shaping an exciting future for ZimVie — we hope you’ll consider being a part of it
**Your tasks**:
- Field incoming technical support queries from customers in dedicated markets (based on language competencies)
- Act as an intermediary between our customers and second level support (3rd party equipment manufacturers or centralized production facility) to solve more complex technical problems
- Remotely assist and support with the installations and training of software and hardware.
- Initiate and follow up with customers and colleagues on any training related issues that arise with regards to installations, ongoing technical use and updates to the system software
- Inspection and repair of customer equipment at the headquarters office or at a customer’s location
- Ensure new technologies and processes are adapted to current systems effectively and have the capacity to assimilate expert product knowledge and the ability to transfer that knowledge to customers.
- Develop and maintain an in-depth understanding of procedures that involve the use of any products and technologies in digital dentistry
**Your profile**:
- Dental Technician or Dental Field Service Technician with digital workflow experience and preferably expertise with one or more of the major CAD systems (Exocad, DWIOS, 3Shape).
- Fluency in more than one language (French or Italian with good communication skills in English)
- Strong IT affinity
- Strong communicator and able to create productive customer relationships with ability to train & teach
- Problem solver mentality
- Organized, detail oriented and disciplined.
- Have natural enthusiasm and interest in Digital Dentistry
- ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc. are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identity._
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