Customer Service Director
hace 17 horas
Customer Service Director Location: Barcelona, Spain Sector: Life Science Research, Biotechnology Languages: Spanish and English. A leading global diagnostics organisation is seeking a Customer Service Director to lead its regional Customer Service function. This is a strategic leadership role overseeing service and operational excellence across infectious disease and molecular diagnostic product lines, driving performance, and ensuring a seamless customer experience across Europe. You will lead a high‑performing team, strengthen service delivery frameworks, and collaborate cross‑functionally to ensure customers receive world‑class service within a fast‑moving healthcare environment. This role is based in Barcelona and requires experience in regulated medical technology environments (IVD, diagnostics, medical devices, or similar). Key Responsibilities Strategic Leadership: Own and drive the regional customer service strategy aligned with commercial and operational objectives. Team Management: Lead and develop a team of direct reports to deliver high‑performance and continuous improvement. Cross‑Functional Collaboration: Work closely with Sales, Marketing, Supply Chain, QA/RA, Finance, and Technical Service to optimise service delivery. Customer Excellence: Oversee order management, complaint handling, and service workflows to ensure a seamless customer experience. Salesforce Ownership: Drive effective and compliant use of Salesforce for case management, reporting, and workflow optimisation. Key Requirements Experience in customer service or customer facing roles within diagnostics, IVD, or molecular testing. Strong understanding of infectious disease and molecular diagnostic workflows. Proficient user of Salesforce for service and case management. Excellent communication, analytics, and stakeholder‑management skills. Fluent English and Spanish, additional European languages advantageous. Based within the Barcelona Region. On Offer Strategic leadership role with high visibility across the regional and global organisation. Opportunity to shape customer service operations within a cutting‑edge diagnostics environment. Competitive compensation, benefits, and career growth within a world‑leading healthcare innovator. Hybrid Working Environment.
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Customer Service
hace 6 días
España RAS Interim A tiempo completo**CUSTOMER SERVICE: ¡Eleva la Excelencia y Contribuye a una Experiência Inigualable!**: En **RAS STAFFING**, especialistas en unir talentos excepcionales con empresas de primer nível, estamos en búsqueda de un/a **CUSTOMER SERVICE** para incorporarse a un equipo dedicado a proporcionar una experiência de cliente de calidad superior, en una importante...
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Customer Service Specialist
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hace 3 días
españa Ackcent A tiempo completoA cybersecurity company is seeking a Customer Success Specialist / Service Delivery Manager in Spain. This hybrid position focuses on improving customer security through proactive service delivery and effective communication. The ideal candidate will hold a Bachelor’s degree in engineering or related fields, possess strong analytical and...
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Store Director
hace 1 semana
españa MŌDUM A tiempo completoOverview We are partnering with a luxury fashion house seeking an experienced and service-driven Store Director to lead its boutique in Madrid. This role offers the opportunity to work within a confidential luxury retail environment defined by craftsmanship, heritage, and elevated customer experience, where attention to detail and discretion are paramount....
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Customer Service Specialist with English and French
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España INFINNI A tiempo completoWe're a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. Our ecosystem of products—trusted by the biggest names in the industry—streamlines...
