Crisis & Incident Management Program Manager

**POSITION DETAILS**

Position Title: Crisis and Incident Management Program Manager

Department: Security

Location: Malakoff, France; Redhill, UK, Barcelona, Spain or Shannon, Ireland

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The ambition of the security organization is to evolve to a business partner role, delivering value to the business while reducing and managing their risk. This by following a risk-based strategy and security improvement program with common objectives and controls.

The Crisis and Incident Management Program Manager is a part of Central team, and is a key discipline within Operational Resilience department to ensure that Business Continuity, IT Service Continuity, and Crisis & Incident management within the AXA Partners countries is defined, implemented, and delivered in accordance with the Group Security Strategy and supports to achieve local maturity objectives in cost-effective manner.

**DIMENSIONS OF ROLE***

As Crisis and Incident Management Program Manager, you will be part of the central Operational Resilience team and, reporting directly to Chief Operational Resilience Officer, while working closely with Operational resilience community including local Incident Management teams across AXA Partners countries located in Europe, North America, and LATAM.

**KEY RESPONSIBILITIES**
- Support the AXA Partners Crisis Coordinator in advancing the Crisis and Incident management Group framework and controls globally.
- Achieve incident and crisis management maturity targets with effective controls in place.
- Collaborate with local incident management teams to ensure the implementation of proper incident management structures and processes, including high-risk scenario testing, event logs, incident logs, post-mortem analysis, and remedial action plans.
- Consolidate and present risks and gaps to the Operational Resilience steering committee.
- Assist with internal and external audit requests and assurance reviews, and support the crisis coordinator during major incidents and crises.
- Provide oversight across all disciplines for the Chief Operational Resilience Officer, including crisis and incident management controls, global documentation, strategy, and implementation in countries.
- Collaborate with and support the Group Security Practice, interacting with various stakeholders to ensure the effectiveness of processes and controls.
- Advise local countries on the implementation and maintenance of incident/crisis management processes and controls, and support Regional Security Managers in their Operational Resilience activities.
- Ensure the implementation of policies, shared security services, and action plans based on the Group Security Strategy.
- Identify and analyze risks, recommend mitigation options, and ensure the quality and consistency of reporting and action plans produced at both local and regional levels.

**Your Profile** SKILLS AND EXPERIENCE***

You have a Bachelor's degree in computer science, management information systems or information security. You have several years of experience working in the security field and you have a strong understanding of business continuity, IT service continuity, and crisis/incident management practices and standards, including DRII, BCI materials, ISO 22301, and 22316. Awareness of relevant regulations, particularly in DORA, is advantageous. Experience in business continuity, IT service continuity, crisis and incident management, security risk analysis, and information security is essential, with additional experience in the financial/insurance/assistance industry being beneficial. You are proficient in data management and reporting tools, fluent in English (with additional languages such as French or Spanish being an asset), excellent problem-solving abilities, and the capacity to plan and execute projects are crucial. You can work autonomously and you possess strong interpersonal and communication skills. Experience with ClearView, SendWordNow, and SharePoint is a plus.

**#LI-UK**

Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here.
**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA In