Application Management, Senior Associate

**Our story**

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

**SAP ECP Consultant**

**The Role**

The SAP ECP Consultant is integrated into the Application Service department and under the supervision of an Application Service Team Manager, the overall responsibility is to support our outsourced clients as follows:

- Manage reported incidents and perform functional analysis and guidance / coaching on the technical way to implement it
- Generate easy-to-maintain error free implementations and customizing respecting Alight NGA best practices
- Provide documentation (both technical and functional) on issues handled
- Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met Regularly report on status and progress to the Application Maintenance Outsourcing (AMO) Team Manager
- Maintain internal and external contact and communication channels at appropriate level. Communicate status, resolution, and root cause of assigned issues
- Understand the general flows in HR and the SAP HR architecture
- Follow the security guidelines provided by Alight NGA
- **Business Related Skills**
- Bachelor or Master degree with a Business or Technical emphasis, or equivalent.
- Intellectual curiosity and motivation to learn new technologies at a fast pace.
- Strong interest in delivering high quality support in the field of Human Resource
- **Personal skills**
- Ability to multi-task, to work in a constantly changing, fast-paced environment, and to consistently achieve quality standards.
- Service-oriented with a strong client focus and sense of accountability.
- Be committed to the customer, the team and the project.
- Strong analytical and problem solving skills.
- Solid verbal and written communication skills in English (German language is a plus).
- Discretion and ability to respect the confidentiality of information

**Key Competences**
- ** Be Accountable** - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook
- ** Solve Problems** - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
- ** Take Ownership** - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
- ** Be Client Centric** - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities
- ** Be Effective** - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

**Our commitment to Diversity and Inclusion**

Alight believes **diversity** **should be visible, valued, and sustained **throughout the organization. And we’re committed to enabling an **inclusive culture of belonging **that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve**.**

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

**Authorization to work in the Emplo