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Dutch Speaker, Payroll Senior Associate

hace 3 semanas

Granada, España Alight A tiempo completo

ROLE DESCRIPTION

Overall objective of the Role

To contribute and support the team responsible for the execution of payroll activities and/or data

management/customer services activities, ensuring that output is accurate and on time. Your

responsibilities may be focused on payroll and/or customer services and you will be flexible

supporting either as or when required

Main

**Responsibilities**

**Delivery Key responsibilities**

  • Independently process Payroll End to End to ensure they are delivered as per the agreed

processing calendar(s) and to the agreed KPIs and/or independently perform Data Management

or Customer Service activities as per the agreed calendar and KPIs

  • Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
  • Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of

country specific legislation and tasks

  • Support and knowledge transfer Apprentices and/or Associates on Data Management or

Customer Service activities

  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Support System Maintenance Testing
  • Liaise and transact with Third Parties
  • SOC Controls completed on time and with the necessary evidences
  • Support and contribute to root cause analysis to ensure details are accurate and that feasible

preventative measures are suggested to limit any reoccurrence

  • Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into

practice

  • Maintenance of DWIs to ensure processes are up to date and reflective of the service
  • All system issues/defects are reported correctly and tickets are logged with the necessary details

and evidences so Application Services and/or Products can investigate

  • Highlight to Service Manager any deviations from the standard scope of service
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Time Recording to be completed accurately and on time
  • Alight Security Standards are adhered and followed
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all Alight announcements and communications
  • Build good relationships with all lines of businesses where appropriate
  • Update internal stakeholders, when needed, in a timely and accurate way
  • Participates in projects and activities as needed and assigned

Senior Associate - JL02

Delivery, Senior Associate JL02 2/2

Key Criteria to

monitor

performance

  • Adherence to all Security and Compliance procedures
  • 100% Attainment of customer SLA agreements
  • Adherence to quality standards
  • Demonstrate professionalism and act responsibly

Alight Core

Competencies

  • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal

responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by

collaborating and sharing knowledge to accomplish personal and team results.

  • Solve Problems - Be a resourceful problem solver by proactively identifying problems or

challenges in the workplace and put forward creative solutions to drive continuous improvement

  • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team

objectives and future personal career opportunities

  • Be Client Centric - Actively responds to meeting the expectations and requirements of internal

and external clients. Ensure a balanced approach between client requirements and Alight

priorities

  • Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success.

Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve

maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

III. REQUIRED EXPERIENCE

Professional /

Job Experience

  • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills
  • Self-motivated and a willingness to learn
  • Ability to collaborate and work in a team environment, as well as independently while

adhering to processes and procedures

Academic Degree

Education and

Training

Essential

  • BA/BS in a business-related field such as Accounting, Human Resources, Business

Administration, or equivalent combination of education & experience

  • 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR

consulting, HR Outsourcing or Corporate environment.

  • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Desirable

  • Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**disclaimer**

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other