Senior Associate

I. GENERAL INFORMATION Role Profile Job Level 2 - Senior Associate - Operations Reporting To Job Level 3 - Service Manager - Operations Direct Reports None II. ROLE DESCRIPTION Overall objective of the Role To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required Main Responsibilities Delivery Key responsibilities: - Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs - Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs - Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks - Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities - Ensure Tickets and Calls are responded within SLA timescales and to a high standard - Support System Maintenance Testing - Liaise and transact with Third Parties - SOC Controls completed on time and with the necessary evidences - Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence - Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice - Maintenance of DWIs to ensure processes are up to date and reflective of the service - All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate - Highlight to Service Manager any deviations from the standard scope of service - Ability to recognize and deal appropriately with sensitive and confidential information - Time Recording to be completed accurately and on time - Alight Security Standards are adhered and followed - Contribute to team meetings and raise any issues immediately to your Service Manager - Ensure you are up to date with all Alight announcements and communications - Build good relationships with all lines of businesses where appropriate - Update internal stakeholders, when needed, in a timely and accurate way - Participates in projects and activities as needed and assigned Specialist - JL2 Specialist JL2 - Delivery 2/2 Key Criteria to monitor performance - Adherence to all Security and Compliance procedures - 100% Attainment of customer SLA agreements - Adherence to quality standards - Demonstrate professionalism and act responsibly Alight Core Competencies - Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. - Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement - Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities - Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities - Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way IV. REQUIRED EXPERIENCE Professional / Job Experience - Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint - Flexibility to support a global and fast paced environment - Attention to detail - Excellent written and verbal skills - Self-motivated and a willingness to learn - Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Academic Degree Education and Training Essential - BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience - 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. - HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Desirable - Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

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