Delivery, Senior Associate

**Our story**

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**The Role: Delivery Senior Associate**

**Resposabilities**:

- Support the execution of complex transactional downstream post-payroll work taking direction from the Senior Payroll Specialist or Payroll Manager if required: _Accounting reconciliation, Legal reporting authorization, Legal reporting review, Payroll cycle checklist etc._
- Support the management of annual Payroll events
- Coordination of the implementation of Change Requests (CR) taking direction from the Senior Payroll Specialist or Payroll Manager if required
- Participation in projects designed to improve customer satisfaction and business performance
- Provide contribution on ways to resolve problems to better serve the customer and/or improve productivity
- Support the Payroll Manager in their role as the Local Service Delivery Manager (LSDM) for customers and handle complex of customer inquiries
- Coach and support the Senior Customer Management Associates and Specialists in resolving complex user inquiries
- Coach and support the Senior Data Management Associates and Specialists in resolving complex data calculations
- Participation in the Legal and Regulatory Compliance process
- Play a key role in Payroll training and certification of the individual functions within the Customer Service team
- Support the Regional Sales Operations team
- Execution of SOC1 Controls related to payroll

**Requirements**:

- 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
- Expert knowledge on payroll processes, practices and associated legislation
- A deep understanding of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, accounting, benefits, and other key areas that integrate with payroll
- The ability to Identify and mitigate any risks to service delivery
- HRIS knowledge: _Workday, SAP, or PeopleSoft knowledge preferred_
- A deep understanding of external, client and internal compliance requirements
- Expert Excel, PowerPoint, and Word skills
- An expert understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently
- The ability to follow and drive adherence to Alight Customer Service standards
- The ability to demonstrate excellent customer service/support skills
- Reasonably proficient in English language

So that you can be your best at work and home, we’ll consider flexible working arrangements according to business requirements.)

**Our commitment to Diversity and Inclusion**

Alight believes **diversity should be visible, valued, and sustained** throughout the organization. And we’re committed to enabling an **inclusive culture of belonging** that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

**Authorization to work in the Employing Country**
- Note, this job description does not restrict management's right to assign or reassign