Front Office Agent

**FRONT OFFICE CREW - MADRID**
At Generator we are obsessed in delivering outstanding service through a personal touch. As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded.

**WHO ARE WE**
Generator is on a journey, beginning in London, swung through a heap of European capitals on its way to dominating the world. No biggie. _Fast Company_ named us one of the top 50 most innovative global companies. Of course, we agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Crew member for Generator Madrid.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to spend some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, in every destination Generator reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

**ABOUT GENERATOR MADRID**

Generator Madrid is located in the heart of the city, right off the bustling Gran Via at the corner of Calle Silva and Calle San Bernardo. Step out of our front door and you’ll be spoilt for choice with cultural hubs, artistic hotspots, top go-to bars and the best restaurants in town.

As Generator is conveniently in the best part of the city centre, remember to keep looking around to take in some of Madrid’s most eye-catching architecture, you can’t miss it

Originally built in 1930, the former gas station is now a 6-storey building designed with the Generator touch and sprinkled with local flair. Look forward to feeling at home with Spanish interiors and a vibrant modern design. Kick back on our rooftop terrace with a cocktail after discovering all Madrid has to offer or chill-out and make new friends in our café. Whatever mood you’re in, we’ve got you covered.

**NUTS AND BOLTS OF THE JOB**
- Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
- Know your guests and have a passion for independent travel and the road less travelled
- Demonstrate a passion for delivering outstanding customer service
- Be part of a great team within your department that get Generator and want to be themselves
- Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
- Know your city, its cafés, bars and restaurants, its art, its music
- Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
- Be Responsible for all cash handling whilst you are on duty
- Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency
- Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description._

**WHAT’S IN YOUR DNA**
- Always love our guests
- Passionate for the hospitality and the youth travel market
- Be the life the party
- Be really, really organised
- Keep cool when the pressure hits
- Enjoy a super-fast pace
- Understand this is a business, be passionate about maximising revenue
- Be creative, innovative and digitally smart
- You must be eligible to work in the EU to be considered for this role

**YOUR ROCK STAR EXPERIENCE**
- Experienced within a front office hospitality environment
- Experienced working with a Property Management System
- Flexible with regards to shifts available per week (mixture of morning, evening and night shifts)

**OUR KEY BENEFITS**
- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools

**SO YOU THINK THIS MIGHT BE YOU?**

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

**Join Us and help us achieve our Vision