Empleos actuales relacionados con Service Support Agent - Sant Cugat del Vallès Barcelona provincia - Alpega Group
-
Service Network Support
hace 1 día
Sant Cugat del Vallès, España DXC Technology A tiempo completo#LI-DNI In Spain, we are one of the main leaders in the IT market. We have nearly 8,000 professionals, distributed in thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, or Automation among many others, serving more than 200 customers from all industries in the public and private sectors. We...
-
Customer Service Agent
hace 7 días
Sant Cugat del Vallès, España Moventia A tiempo completoEn NizaCars, empresa lider del sector Rent a Car, buscamos sumar a nuestro equipo en Málaga, Customer Service Agent En dependencia del Departamento Comercial tu objetivo será proporcionar una atención al cliente excepcional, gestionando las reservas de vehículos de manera eficiente y resolviendo cualquier duda o incidencia que pueda surgir antes,...
-
Customer Service Agent
hace 5 días
Barcelona, España Talent Search People A tiempo completo**Organization**: Our client is multinational company with its headquarters in Australia and recently expanding into Europe. They are looking for a Customer Service and Sales Support Agent which is going to give direct support to the CEO from their Barcelona office. **Function**: As a Customer Service Agent Sales Support Assistant you will support the work...
-
Support Agent
hace 1 semana
Mollet del Vallès, España Oxigent A tiempo completo¿Te interesaría seguir desarrollándote como Support Agent en una en una multinacional líder en soluciones digitales, en un entorno colaborativo donde podrás crecer, aprender de equipos técnicos expertos y proponer nuevas ideas?Desde Oxigent Technologies seleccionamos un/a Support Agent para participar en un proyecto de soporte a usuario final ubicado...
-
Service Owner for Digital solutions
hace 3 días
Sant Cugat del Vallès, España Roche A tiempo completoAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
-
Graduate Service Delivery Manager
hace 2 semanas
Sant Cugat del Vallès, España Hewlett Packard A tiempo completoThis role is responsible for formulating product support strategies for moderately complex product families and representing services within product core teams. The role establishes and tracks product service metrics, collaborating globally on service planning and performance. The role contributes to operational readiness planning, analyzes performance...
-
Sant Cugat del Vallès, España Omega CRM A tiempo completo**Omega CRM Consulting is looking for a Service Operations Data and Reporting Analyst that would like to collaborate with one of the top 15 global pharmaceutical companies.**: **Duties & Responsibilities** Within the HPS Operational Analytics team, as Service Operations Data and Reporting Analyst, you will be helping the team being accountable for...
-
Service Network Support
hace 2 semanas
Sant Cugat, Barcelona, España DXC Technology A tiempo completoJob Description:LI-DNIDXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000 professionals and expert technologists,...
-
Seller Customer Service Agent – German speaker
hace 1 semana
Barcelona, España Essence Coaching Group A tiempo completoSeller Customer Service Agent – German speaker Location: Lisbon, Portugal | On-siteEmployment Type: Full-timeLanguages: German + EnglishMonthly salary: 1200 Euro gross Role Overview We are looking for German-speaking Seller Customer Service Agents to support sellers on a global digital platform. This role combines customer service and sales awareness ,...
-
Customer Service
hace 3 días
Sant Cugat del Vallès, Barcelona provincia, España Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
Service Support Agent
hace 2 semanas
Alpega Group is looking for our next **Service Support Agent (L2) **Are you interested in technical problem solving and eager to deep dive into the issues of our customers? This position will be located in **Sant Cugat, Spain**.
**WHO ARE WE**
The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business. Alpega TMS is a top 5 TMS provider, supporting more than 200.000 users in 80 countries, with their logistics processes.
**ABOUT THE ROLE**
- Provide day-to-day support to end users; address technical questions, troubleshoot issues, and resolve or escalate issues as required.
- Collaborate with the development team to identify product bugs and provide regular feedback to customers.
- Manage carrier onboarding projects through **EDI integration**:
- Assist in building and reviewing knowledge base and writing how-to documents for internal and external distribution.
- Working with a team that is mainly located in Europe (Belgium & Poland) whilst being responsible to resolve issues for our clients across Europe
**WHAT WE LOOK FOR IN YOU**
- A Bachelor’s degree, preferably related to Customer Care. An equivalent through experience within a similar role will also qualify.
- Attention to detail and good problem-solving skills
- Demonstrated technical problem solving & being thorough researcher and has business judgment skills
- Ability to retain knowledge of operating systems, procedures (SLAs), customers and the TMS market
- Ability to manage multiple tasks while maintaining high accuracy standards
- Knowledge of TMS software or a background in the transportation or logistics industry is a plus
- Experience working with **SalesForce.**com**, **JIRA or other CRM/Support Ticketing Systems** is a plus
- SQL knowledge is a plus
- Strong communication and presentation skills in both **English and French**. Any other European language (such as German or Dutch) will be a plus
**WHAT DO WE OFFER?**
- An excellent career opportunity at a leading player in transportation management software
- Nice, supportive and open-minded international colleagues with over 40 nationalities in the Alpega Team.
- Health insurance and home allowance
- Hybrid working model (1-2 days in the office)
- You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.
**Our commitment to you**
- The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work._
