One Europe Product Transformation Junior

hace 1 semana

Madrid, España Santander A tiempo completo

One Europe Product Transformation Junior

Country: Spain

**WHAT YOU WILL BE DOING**

**SANTANDER ONE EUROPE **is the regional team in charge of creating growth and value for Santander across Spain, UK, Portugal and Poland. It leverages the countries’ experience and takes them to a European model that maximizes synergies and improves customers’ and employees’ lives.

The One Europe Product Transformation Office (PTO) is charged with working with all four countries to transform the product experience of customers using an agile, collaborative and customer-centred approach to designing and delivering products and services. The PTO leads many of One Europe´s flagship initiatives across retail products such as our new One Europe Everyday Banking value proposition or Home Ecosystem launch among others.

We have now 2 open positions to join the Product Transformation Office to participate in projects that will drive the transformation of Santander EU products and our relationship with customers. Our goal is to achieve this by helping countries to deploy European wide projects, always pursuing efficiencies while delivering a world class customer experience.

**What you would be doing**:
As a Junior of the PTO team you will have the opportunity to support leading projects at an European level in key focus areas, and help push forward One Europe’s transformation agenda. The main responsibilities of the position include:

- Developing a strategy, priorities and plan alongside senior manager using internal input, customer insights, market / competitor analytics and country priorities
- Managing an execution plan in collaboration with country stakeholders and other key stakeholders
- Measuring impact and proposing initiatives based on learnings from analytics and customer feedback
- Communicating progress and next steps to country teams, PTO team and senior management
- Facilitating best practice sharing and adoption amongst countries through organizing sharing sessions and workshops

**What we are looking for**:

- Recent graduates or experienced professionals (1-5 years of experience) who are eager to make an impact and learn fast
- Passion and empathy for customers, creativity and courage to seek knowledge and insights
- Strong analytical and problem-solving skills, business acumen
- Able to organize self and others and manage priorities and time
- Excellent communication and interpersonal skills, able to create powerful presentations and communicate effectively to diverse stakeholders
- Team-oriented and proactive, with a desire to contribute broadly as part of a team
- Fluent in English and Spanish
- Desired Experience:

- A background in consulting, digital transformation and innovation would be desired (but not mandatory).

**Other Information**:

- This position would be located in Madrid ideally.

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