Project Management Office

PROJECT MANAGEMENT OFFICE (PMO) - DIGITAL CHANNELS (ODS)

Country: Spain

Open Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates. Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.

Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts. Be part of our Best-in-Class tech team and help us create unique value for our customers

Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.

**Mission and responsibilities**:
Management of the technology plan and operations for the implementation program of the new international platform.

The main tasks of this position will be the following:

- Develop the macro-plan of the program, as well as setting the different milestones.
- Manage the progress of the program, the associated risks and problems as well as the associated report.
- Ensures projects follow specific project plans and timelines; delivers status reports, issue logs, and generates appropriate documentation.
- Ensures project work meets all contractual service levels associated with quality estimation and incident resolution.
- Provides technical documentation updates for the latest enhancements or releases.
- Coordination of cross-functional teams across Digital Channels, Assisted Channels, Core, Business, UX, etc., as well as management of team interdependencies within the same and different areas, establishing methodological and reporting tools that allow for aligning plans and objectives according to program milestones.
- Facilitate communication among teams on the most relevant aspects of the project, allowing them to have a clear view of prioritization and program status.
- Assist in unblocking and escalating all issues that may present a blocking point in meeting program milestones with Technology, Development, Business, and UX teams.
- Promote communication between IT teams, facilitating the identification of potential synergies, enabling improved daily work, and helping to identify risks that may affect deliveries.
- Management of supplier plans and dependencies: monitoring and prioritizing deliveries from key project suppliers based on project objectives and launch scenarios. Escalation and monitoring implementation-blocking issues
- Coordination and monitoring of platform performance activities and dependency management with teams.
- Coordination and alignment of plans, executive-level reporting, coordination of product definition and design between business and technology areas, clearing blockages, communicating deviations or impacts within developments in order to meet program milestones.

**What are we looking for in this position?**
- Master´s/Bachelor´s degree in Engineering / Computer Science / or similar.
- MBA will be positively valued.
- Experience in technology consulting and/or implementation of systems in medium/large size projects.
- Relevant experience in PMO or Program Management. Having skills for the detailed management of programs of medium high complexity is a must.
- Spoken and written negotiation and communication skills are necessary.
- Having knowledge of Banking and IT in a Financial environment. Desirable experience in Digital and/or Assisted Channels. Experience in technological platforms like those of Openbank will be valued positively.
- Proactivity and creativity. Orientation to results. Teamwork. Used to adapt to constantly changing environments.
- Languages: C1/C2 level in English and Spanish.

**What do we offer?**
- Immediate incorporation into a dynamic and agile company with a growth and expansion project.
- Working in start-up mode with the support of Grupo Santander.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaboration in international projects and possibility of contact with different countries.
- Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team
- ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. _
- We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. _
- The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open B