Euc Service Delivery Engineer

**Company Description**
Rank International/YoBrands (part of Rank Group) are a leading online gaming operator, with its own Bingo, Roulette and Video Bingo technology solutions and operations. With offices in Barcelona, Ceuta & Malta, Rank International operates in the Spanish market and will soon be launching in other regulated markets/countries

We are an exciting International iGaming company based in the thriving city of Barcelona currently in the process of expansion with its technology team based in Barcelona and working in a remote mode.

We are looking for an EUC Service Delivery Engineer to join our growing IT department in Barcelona This is an exciting time to join our Yo Brands business as you will help deliver our End User Computing services, technologies, processes which are critical to the productivity of our workforce.
- Service NOW Ticketing tool & JIRA Services Management (Incident, Service Requests, Asset management)
- Serve as the escalation point for End User issues and problems
- Lead and drive continuous improvement opportunities in end user computing experience.
- Primary operational point of contact for our strategic EUC outsourcing partner/s.
- Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives.
- Interface with Senior IT leadership on problem/incident calls and acts as an escalation point.
- Develops and maintains a solution roadmap, product catalog and vision for End User Computing technologies and processes.
- Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.
- Assures that the End-User Computing support team (a third party) operates effectively to meet defined Service Level Agreements and defined customer expectations.
- Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce.
- Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits.
- Assess upcoming technologies and recommend innovative use of new features and technologies related to desktop management with the objective of enhancing end user experience.
- Develop and sustain current documentation relating to areas of responsibility.
- Work within established configuration, change management policies, security policies for ensuring awareness, approval and success of changes made to the areas of responsibility.
- Work and communicate with a wide range of people - leadership, peers, vendors, staff members, and others.

**Qualifications**
- Spanish fluency & good understanding of written and oral English.
- Bachelor degree in the area of Information Systems Management, Computer Science or similar.
- 5+ Years of experience architecting EUC solutions and processes
- 5+ Years of experience with managing Microsoft end user technologies: SSO, Networking, Active Directory, LDAP, End Point Security, Antivirus.
- Networking knowledge, experience in managing IPSec VPN’s, Firewalls, Switches, LAN and WLANs.
- Experience in monitoring tools (Zabbix, Nagios or similar)
- Experience in Managing relational databases MS SQL Server, MySql or PostgreSQL.
- Experience working with automatization tools like Ansible, Terraform or similar.
- Experience in scripting and automating tasks using languages such as Python, Bash, PowerShell, or similar, to streamline workflows and enhance operational efficiency.
- Experience with virtualization technologies like VMWare or similar.
- Experience in managing backup technologies.
- Experience in End-User Security best practices.
- Good at creating technical documentation and process definition.
- Experience managing Spain dispersed offices and venues and external contract resources and outsources services (contract, control, SLAs, priorities).
- Open to occasional travel within Spain.

**Personal Qualities**
- Customer focus & ownership mindset
- Results oriented and a bias for action, with a can-do attitude
- Embraces change and innovation

**Additional Information**
LI-MS1

**What’s in it for you we hear you ask?**

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Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

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