Service Delivery Manager

hace 1 semana

Barcelona, España NTT A tiempo completo

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Service Delivery Manager is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.This role supports the business and protects the company's reputation by taking responsibility for contract management for complex contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.The Service Delivery Manager involves proactive client communication, project management, technical oversight, and problem-solving. This role has a full remote model . Selected candidate can be based anywhere in Spain. Key responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs). Acts as the primary point of contact for client inquiries, escalations, and feedback. Understands client business needs and objectives to tailor required services accordingly. Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Collaborates with technical teams to resolve client issues and incidents promptly. Monitors and assesses client satisfaction regularly through feedback mechanisms. Takes proactive measures to address client concerns and continuously improve service quality. Develops

  • Service Delivery Manager

    hace 4 días

    Barcelona, España NTT DATA, Inc. A tiempo completo

    Service Delivery Manager – NTT DATA, Inc. Location: Remote – candidates can be based anywhere in Spain. We're looking for a seasoned Service Delivery Manager to oversee the end‐to‐end delivery of managed services contracts, ensuring client satisfaction, contract profitability and service quality for our diverse client base. The role involves...

  • Service Delivery Manager

    hace 2 semanas

    Barcelona, España NTT Ltd. A tiempo completo

    Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Service...

  • Service Delivery Manager

    hace 2 días

    Barcelona, España NTT A tiempo completo

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Service Delivery Manager

    hace 2 semanas

    barcelona, España HCLTech A tiempo completo

    We are looking for an expert to work as Delivery Lead! What do you need to fulfill this job? Experience as Service Delivery Manager (managing project on integration, data/HR) +12 years of experience Understand the client’s industry, business, and their critical business drivers. Ensure a robust governance process with all stakeholders (virtual and face to...

  • IT Service Delivery Manager

    hace 1 semana

    Barcelona, España Zurich Insurance A tiempo completo

    **Our opportunity** Join our dynamic IT team dedicated to: - Delivering high-quality IT services that meet the needs of our clients and staff - Implementing and managing service delivery processes, metrics, and reporting - Continuously improving our IT service delivery standards and practices As an IT Service Delivery Manager, you will oversee all aspects...

  • Service Delivery Manager

    hace 2 días

    Barcelona, España HCLTech A tiempo completo

    Direct message the job poster from HCLTech Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead! What do you need to fulfill this job? Experience as Service Delivery Manager (managing project on integration,data/ HR) +12 years of experience Understand the client’s industry, business, and their critical...

  • Service Delivery Manager

    hace 4 días

    Barcelona, España HCLTech A tiempo completo

    Direct message the job poster from HCLTechOur goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead!What do you need to fulfill this job?Experience as Service Delivery Manager (managing project on integration,data/ HR)+12 years of experienceUnderstand the client’s industry, business, and their critical business...

  • Service Delivery Manager

    hace 4 días

    Barcelona, Barcelona, España NTT A tiempo completo

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • IT Service Delivery Manager

    hace 2 semanas

    Barcelona, España Arxada A tiempo completo

    IT Service Delivery Manager Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are...

  • Service Delivery Manager

    hace 6 días

    Barcelona, Barcelona, España Talent-R A tiempo completo

    OverviewWe are looking for a Service Delivery Manager to join our Global IT Operations team. This role will be responsible for defining, implementing, and governing Service Management practices across the organization, ensuring consistent delivery of services to regional IT teams and applications teams. The ideal candidate will bring strong expertise in...