Service Delivery Manager
hace 2 días
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Service Delivery Manager is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.This role supports the business and protects the company's reputation by taking responsibility for contract management for complex contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.The Service Delivery Manager involves proactive client communication, project management, technical oversight, and problem-solving. Key responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs). Acts as the primary point of contact for client inquiries, escalations, and feedback. Understands client business needs and objectives to tailor required services accordingly. Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Collaborates with technical teams to resolve client issues and incidents promptly. Monitors and assesses client satisfaction regularly through feedback mechanisms. Takes proactive measures to address client concerns and continuously improve service quality. Develops
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Service Delivery Manager
hace 5 días
Barcelona, España NTT DATA, Inc. A tiempo completoService Delivery Manager – NTT DATA, Inc.Location: Remote – candidates can be based anywhere in Spain.We’re looking for a seasoned Service Delivery Manager to oversee the end‑to‑end delivery of managed services contracts, ensuring client satisfaction, contract profitability and service quality for our diverse client base. The role involves...
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Service Delivery Manager
hace 7 días
barcelona, España NTT DATA, Inc. A tiempo completoService Delivery Manager – NTT DATA, Inc. Location: Remote – candidates can be based anywhere in Spain. We’re looking for a seasoned Service Delivery Manager to oversee the end‑to‑end delivery of managed services contracts, ensuring client satisfaction, contract profitability and service quality for our diverse client base. The role involves...
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Service Delivery Manager
hace 1 semana
Barcelona, España NTT A tiempo completoJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...
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Service Delivery Manager
hace 7 días
barcelona, España NTT A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Service...
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HR Service Delivery Manager
hace 6 días
Barcelona, España BIPO SERVICE A tiempo completo**Company Description** BIPO specializes in delivering global payroll and people solutions to help businesses thrive in today's international market. Our suite of Human Capital Management (HCM) solutions, including BIPO HR Management System (HRMS), Athena BI, Global Payroll Outsourcing (GPO) service, and Employer of Record (EOR) technology platform, offers...
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Service Delivery Manager
hace 7 días
Barcelona, España Talent-R A tiempo completoService Delivery Manager | Critical Incident & IT Operations | Spain Where: Hybrid – Barcelona City Center (onsite presence required, not daily)Who: Service Delivery Manager (Freelance or Permanent)Company: (Confidential – Global IT Organization)Location: Barcelona (Spain) The Company A global organization focused on digital transformation, service...
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Service Delivery Manager
hace 2 días
barcelona, España HCLTech A tiempo completoWe are looking for an expert to work as Delivery Lead! What do you need to fulfill this job? Experience as Service Delivery Manager (managing project on integration, data/HR) +12 years of experience Understand the client’s industry, business, and their critical business drivers. Ensure a robust governance process with all stakeholders (virtual and face to...
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Service Delivery Manager
hace 7 días
barcelona, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead! What do you need to fulfill this job? Experience as Service Delivery Manager (managing project on integration,data/ HR) +12 years of experience Understand the client’s industry, business, and their critical business drivers. Ensure a robust governance...
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Service Delivery Manager
hace 5 días
Barcelona, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead! Desplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad? What do you need to fulfill this job? Experience as Service Delivery Manager (managing project on...
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Sap Service Delivery Manager
hace 5 días
Barcelona, España CIPEx - Consejo de Ingenieros Peruanos en el EXterior A tiempo completoSAP Consultant – Service Delivery Manager (SDM) – 12 months – MadridRED is now supporting a leading client in the Pharma/Healthcare sector on a long‑term transformation program, and we are looking for a SAP Consultant – Service Delivery Manager (SDM) to join the team. This role combines strong service management capabilities with hands‑on...