Service Delivery Manager
hace 24 horas
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Service Delivery Manager is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.This role supports the business and protects the company's reputation by taking responsibility for contract management for complex contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.The Service Delivery Manager involves proactive client communication, project management, technical oversight, and problem-solving. Key responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs). Acts as the primary point of contact for client inquiries, escalations, and feedback. Understands client business needs and objectives to tailor required services accordingly. Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Collaborates with technical teams to resolve client issues and incidents promptly. Monitors and assesses client satisfaction regularly through feedback mechanisms. Takes proactive measures to address client concerns and continuously improve service quality. Develops
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Service Delivery Manager
hace 1 semana
Barcelona, España NTT DATA, Inc. A tiempo completoService Delivery Manager – NTT DATA, Inc. Location: Remote – candidates can be based anywhere in Spain. We’re looking for a seasoned Service Delivery Manager to oversee the end‑to‑end delivery of managed services contracts, ensuring client satisfaction, contract profitability and service quality for our diverse client base. The role involves...
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Service Delivery Manager
hace 1 semana
Barcelona, España NTT A tiempo completoJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...
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Service Delivery Manager
hace 1 semana
Barcelona, España NTT A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Service...
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Service Delivery Manager
hace 2 semanas
Barcelona, España NTT A tiempo completoContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
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Service Delivery Manager
hace 24 horas
Barcelona, España Talent-R A tiempo completoService Delivery Manager | Critical Incident & IT Operations | Spain Where: Hybrid – Barcelona City Center (onsite presence required, not daily)Who: Service Delivery Manager (Freelance or Permanent)Company: (Confidential – Global IT Organization)Location: Barcelona (Spain) The Company A global organization focused on digital transformation, service...
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Service Delivery Manager
hace 2 semanas
Barcelona, España HCLTech A tiempo completoDirect message the job poster from HCLTech Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead! What do you need to fulfill this job? Experience as Service Delivery Manager (managing project on integration,data/ HR) +12 years of experience Understand the client’s industry, business, and their critical...
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Service Delivery Manager
hace 4 días
Barcelona, Barcelona, España Talent-R A tiempo completoService Delivery Manager | Critical Incident & IT Operations | Spain Where: Hybrid – Barcelona City Center (onsite presence required, not daily)Who: Service Delivery Manager (Freelance or Permanent)Company: (Confidential – Global IT Organization)Location: Barcelona (Spain) The Company A global organization focused on digital transformation, service...
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IT Service Delivery Manager
hace 1 día
barcelona, España Insight International (UK) Ltd A tiempo completoRole: IT Service Delivery Manager Location: Barcelona, Spain (2days/week On-Site) Job Type: Permanent Responsibilities: Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal. Responsible for management & growth of strategic accounts generating...
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Service Delivery Manager
hace 1 semana
Barcelona, Barcelona, España NTT A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Service...
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Service Delivery Manager
hace 1 semana
Barcelona, Barcelona, España NTT Ltd. A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Service...
