Service Delivery Manager

hace 5 días

Barcelona, Barcelona, España Talent-R A tiempo completo
Service Delivery Manager | Critical Incident & IT Operations | Spain

Where: Hybrid – Barcelona City Center (onsite presence required, not daily)
Who: Service Delivery Manager (Freelance or Permanent)
Company: (Confidential – Global IT Organization)
Location: Barcelona (Spain)

The Company

A global organization focused on digital transformation, service excellence, and operational resilience, managing complex infrastructures and mission-critical services across international environments.
You will join a high-impact IT department responsible for critical incident management (L2/L3), service delivery, and executive reporting, acting as a bridge between operations, cybersecurity, infrastructure, and business leadership.

Tech Environment

Azure Cloud | ITIL Framework | ServiceNow | Salesforce | Azure DevOps | Telephony Services
Monitoring & Alerting | Infrastructure & Security | Windows / Linux | Major Incident Management

Key Responsibilities
Leadership & Strategic Influence

  • Directly influence CIO-level decisions and advise on incident and service management strategies.

  • Prepare technical and executive reports (in English) describing incident root causes and recommending actions for improvement.

  • Act as a trusted advisor and escalation point for complex and critical incidents (L2 / L3).

Service & Operations Management (ITIL Framework)

  • Enforce and optimize ITIL practices across all service areas (infrastructure, telephony, Salesforce, etc.).

  • Lead Change Management and ensure strong coordination among internal and external stakeholders.

  • Guarantee operational stability and end-to-end service connectivity.

Design, Migration & Monitoring

  • Participate in the design and migration of applications from On-Premise to Azure Cloud.

  • Oversee and enhance monitoring and alerting systems for both cloud and on-prem environments.

Security & Incident Response

  • Manage cybersecurity incidents impacting IT infrastructure and service continuity.

  • Collaborate with security and infrastructure teams to ensure rapid containment and communication.

Your Profile

  • +10 years of experience in IT operations, service delivery, and/or infrastructure management.

  • Deep understanding of ITIL processes and frameworks (certification preferred).

  • Experience managing critical incidents and coordinating cross-functional teams.

  • Exposure to Azure, DevOps, and hybrid cloud environments.

  • Strong technical background combined with excellent communication and stakeholder management.

  • Experience in large matrixed international organizations.

  • Able to communicate confidently with CIOs and senior executives.

Languages

  • French: Native or high level (mandatory)

  • English: C1 (mandatory)

  • Spanish: Professional level is a plus

Conditions

  • Location: Barcelona (Spain)

  • Modality: Hybrid (on-site presence required occasionally)

  • Contract type: Freelance or long-term engagement

  • Rate: Depending on experience and value brought by the candidate

If you are a Service Delivery Manager with strong leadership, ITIL expertise, and the ability to manage critical incidents across infrastructure, security, and cloud, this is your opportunity to join a global team and make a real impact.

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