Head of Travel Sales

Company DescriptionWe are looking for highly energetic, motivated and organized **Head of Travel Sales** to join the pre-opening team at **SLS Barcelona**. The Head of Travel Sales is responsible for proactively generating new business for Groups and Transient in line with the hotel budget, to meet and exceed monthly revenue goals in rooms and food & beverage. They provided account management for new and existing accounts and, with the sales team, prospect and handling of accounts from within the local, regional, and international markets, as well as, the preparation and execution of action plans, negotiation of rates/contracts and qualifying customers.

**Job Description**:
**What you'll do...**
- Lead hotel’s sales efforts with key leisure and group market accounts, focusing on customer relationships to achieve optimum market share.
- Solicit business to exceed budgeted revenue goals through telephone solicitation, e-commerce, face to face sales calls, outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking, site inspections, written communications including offer letters and rate contracts.
- Obtain up to 50-75 new key-prospects, on a weekly basis.
- Develop and maintain knowledge of market trends, competition, and customers.
- Responsible for the annual RFP process working closely with the Ennismore and Accor sales teams.
- Responsible for familiarization trips from specialist market segments - Corporate Buyers, MICE, entertainment, etc.
- Assist in implementing ad hoc and tactical promotions relating to direct sales segments.
- Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction.
- Participates in groups and pre-convention meetings (when appropriate), trainings and other sales-related meetings.
- Work with event, sales, and revenue teams to ensure maximum revenue is driven during week days, weekend periods, special occasions such as National Holidays and Festive periods.
- Work with other departments within the hotel and key contacts at Global Sales office locations to provide quality service to customers.
- Work with catering team to develop an outdoor catering market.
- Meet or exceed personal and team sales solicitation call goals based on a minimum of 5 daily appointments per person covering existing and prospective accounts.
- Invite clients to the hotel for entertainment, lunches, tours, and site inspections according to set weekly targets.
- Complete a daily/weekly/monthly log of all key activities and complete weekly reporting schedule to the Director of Sales.
- Create trade show and industry meetings calendar together with Direct of Sales for themselves and the team, which will require travel. Attend trade shows, workshops, sales blitzes community events and industry meetings.
- Develop a complete knowledge of company and sales policies, procedures, and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
- Be able to conduct a professional and thorough site inspection of the property.
- Develop a full working knowledge of the operations of the hotel, including Events, Food and Beverage, Banqueting, Guest Services, Revenue & Reservations.
- Together with sales team, develop strategic marketing plans to sell assigned room segments as part of the annual business plan.
- Create and maintain a Transient Business database according to SLS hotels standards.
- Support the maintenance of the Sales Departmental expense budgets.
- Together with the DoS, recruit, direct, manage, train and counsel Business Travel Sales
- Oversee Sales management, coordinators, and representatives in absence of the Director of Sales
- Assist the Director of Sales in the recruitment and hiring of the sales team.

**Qualifications**:
**What we are looking for...**
- At least 2+ years of experience working in Hotel Sales, or equivalent industry experience preferably in an upscale or lifestyle brand hotel
- Bachelor’s degree preferred.
- Extensive knowledge of selling strategies and the ability to meet goals.
- Able to utilize property adopted systems for booking, tracking, forecasting, and executing optimal selling strategies.
- Demonstrated ability to understand customer requirements and translating these into sales solutions.
- Track record of developing long term relationships and contacts.
- Proficient in Windows Office: Word, Excel, PowerPoint, Publisher, etc.
- Exceptionally strong ability to communicate in English and Spanish, both orally and in writing, with guests and team members, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. Additional languages are welcome.
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Strong work ethic and sel