Helpdesk Technician

hace 2 semanas

Barcelona, España Click&Boat A tiempo completo

**About Us**

Click&Boat is the leading European boat rental platform. Our marketplace aims to make boating accessible worldwide while offering private and professional boat owners a way to generate additional income by renting out their boats.

Since our launch in 2013, we’ve experienced significant growth and have acquired three companies in three different European countries (Spain, Germany, and France) over the past four years.

In 2022, our growth was boosted by the support of a major investment fund and the world’s largest boating marketplace. To date, we operate in more than 50 countries and 600 destinations. Our diverse team includes 200 employees from 20 different nationalities.

Our headquarters are based in Paris, on a barge moored on the Seine River, and our operations team is located in the vibrant Poblenou district of Barcelona.

Interested? We’d love to welcome you aboard With a fast-growing company and a great work atmosphere, it’s no surprise we’ve been awarded the “Happy at Work” badge.

**Team**:
You will join Click&Boat’s Engineering Business Unit, managed by Nicolas (CTO) and made up of around 30 team members.

You’ll be part of the Helpdesk team, led by Louis, and will work closely with your teammate Jason, based in Paris.

You’ll also collaborate daily with all Click&Boat employees.

**Missions**:
At Click&Boat, the Helpdesk team’s workload follows the seasonal nature of our business. We onboard around 100 new team members during the summer season, leading to two distinct rhythms : high season (April to September) - more support-oriented and low season - more project-focused. Your responsibilities will be divided as follows:
**1) Support and System Administration**:

- Maintain and manage the IT equipment fleet (approx. 250 laptops) ;
- Diagnose, track, and resolve support requests and incidents ;
- Prepare and install hardware/software for systems and network equipment ;
- Ensure endpoint security and data protection ;
- Participate in employee onboarding/offboarding ;
- Provide training and support to team members (primarily in English).

**2) System Improvement Projects**:

- Automate onboarding/offboarding processes ;
- Integrate various tools into our SSO ;
- Automate hardware inventory tracking and ensure compliance ;
- ...and more

As part of your role, you’ll travel to our Paris office once per quarter.

**Tech Stack**:
Windows, macOS, and Linux, Microsoft 365, G Suite, Azure AD

**Why Join Us?**:

- A variety of tasks with real impact and cross-functional collaboration — a great opportunity to gain versatile experience and evolve into other roles (security, network, etc.) ;
- A highly international environment where English is used daily ;
- A fast-growing, young, and dynamic team ;
- A scale-up mindset: quick decision-making and easy access to top management;
- A shared passion for boating: wakeboarding, paddleboarding, boat trips, and sunny beach lunches are part of our culture ;
- Meal vouchers, 5 extra days off, and a free boating license.

**Start date**: ASAP
**Contract type**: Permanent (CDI)

**Preferred Experience**:

- You already have a successful first experience in a similar position ;
- Fluency in both **English and French** (Spanish is a plus) ;
- Strong knowledge of **Windows, macOS, Linux, Microsoft 365, G Suite, and Azure AD ;**:

- Excellent interpersonal skills and a strong service-oriented mindset ;
- You are organized, detail-oriented, and able to work independently ;
- You’re looking to thrive in a fast-growing, international scale-up? Join us

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