Regional Operations Lead

**Operations, Barcelona, Spain**:
**Senior Operations Analyst Georgia (They/She/He)**

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.
- We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do
- We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

Our career development philosophy.
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams
- We embrace opportunities to move the needle and make an impact beyond our scope.

Our commitment to being a force for good.
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
- YOUR WORK-LIFE OPPORTUNITY:
As a Senior Partner Operations Analyst for the Africa region, you will play a key role in driving operational excellence through data accuracy, process optimization, and local team enablement. You will ensure that performance KPIs are tracked, analyzed, and improved through high-quality data insights, reporting tools and cross-functional collaboration.

This role requires a strong analytical mindset, the ability to translate complex data into actionable strategies, and exceptional communication skills to align local, regional and global stakeholders.

BE A PART OF A TEAM WHERE YOU WILL:

- Ensure accuracy and reliability of operational data across the Africa region.
- Analyze performance trends to identify insights and actions that improve key KPIs.
- Build and maintain dashboards, reports, and analytical tools for performance visibility.
- Act as the main data point of contact for the regional Partner Operations team.
- Develop analytical frameworks and models to strengthen decision-making capabilities.
- Lead deep-dives into operational data to identify root causes and improvement levers.
- Evaluate strategic opportunities using quantitative analysis and A/B testing.
- Design and deliver data-focused onboarding and training sessions for local teams.
- Empower local teams to operate independently through enablement and analytical upskilling.
- Standardize and streamline reporting and performance management processes across countries.
- Collaborate with local, regional, and global stakeholders to align on data and operational priorities.
- Serve as a bridge between product, data, and operations teams to enhance visibility and efficiency.
- Manage stakeholder expectations through proactive communication and structured reporting.
- Build optimization processes to tailor operational setups for each market.
- Promote a data-driven culture across the region to improve efficiency, quality, and autonomy.
- Travel regularly across countries in the region to shadow local operations, identify pain points, and collaborate with teams on data-driven solutions and process improvements.

YOU HAVE:

- Passion about analytics: you enjoy deep diving into problems to find the root cause
- Problem-solving skills: no problem is too small or too big
- Excel / Google Sheets proficiency
- Proficient in SQL
- Knowledge of visualization tools like Tableau, Looker, Data Studio & Qlikview
- Exceptional verbal and written com