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Quality Technical Service Manager
hace 2 semanas
Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.
Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 900 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas
We’re now the first Spanish unicorn listed on the NYSE (WBX) and have been recently named amongst LinkedIn’s top 3 Spanish startups.
In day-to-day life, you will see our core values shining through our Wallboxers. The passion and dedication towards our mission will hit you the moment you walk through our doors - and there’s no feeling like it.
Our journey is not plain sailing - it requires proactive, flexible and top performing individuals who are committed to the world of sustainable mobility. But one thing is for sure - it's going to be a fun ride
**The question is**: are you ready to change the world with us?
**About the role**:
Reporting to the Quality Director, the main mission is to manage the technical service quality department related to customer incidents, from warranty claims and sales disclaimed units up to the resolution of the corrective actions with all related stakeholders, as well as the needed actions to avoid recurrence of the failure mode.
**Responsibilities**:
- Lead all the aspects of the department managing a human team of 2 engineers and 4 technicians.
- Manage the technical and financial resources of the department.
- Lead the investigation of customer complaints, coordinating the resolution of incidents with the different departments involved (service engineering for design issues, suppliers, manufacturing and customer service), with the aim of improving the product and reduce warranty costs
- Establish strategic plans to improve the department process and implement a proactive quality actions with PMO and engineering
- Coordinate with the legal department for the warranty policy for the entire product portfolio.
- Validation and monitoring of handover processes for new products
- Coordinate internal audits to ensure the process accuracy
- Reporting of the main quality KPIs of the company
**Requirements**:
- Experience in an industrial environment.
- Minimum experience of 3-5 years in electronics manufacturing management.
- Large experience in the automotive electronics sector, EV charging field as an asset.
- industrial Engineering, preferably electronics branch or industrial management engineering
- Extensive knowledge of the IATF16949 Quality standards and APQP system.
- High knowledge of problem solving methodology 5 why’s, 8D’s, SPC, statistical knowledge.
- Knowledge of OEM quality systems (Nissan, VW, BMW, Mercedes, etc...).
- Extensive knowledge of quality tools: AMFE, Control Plan.
- Availability to travel occasionally.
**Benefits**:
- Half-day Fridays
- First class private health insurance after your first month at Wallbox
- Online group training sessions twice a week & other out of office activities
- Use one of our EVs for a weekend and/or a week (car sharing) and test our products in your home (beta testing) to become a valuable source of feedback
- Free online language classes (Spanish & English) twice a week
- Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.
- Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform
- Car discounts & special advantages if you choose an EV
- Smartpoint for all your online orders & services at our offices
- Free coffee & soft drinks to fuel those tough Monday mornings
- Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen
- Learn and grow in a company of over 45 nationalities and counting
- No suits Unless it's Carnival or Halloween
Please submit your CV in English
- At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.
