Onboarding Manager for European Comission in

1. DESCRIPTION OF THE TASKS

Following tasks will be performed by external service provider:

- Customer relationship management aiming at the adoption of digital solutions.
- Creation of stakeholder maps or similar.
- Creation of adoption dashboards and reports.
- Overseeing the adoption journey of several types of stakeholders.
- Resolving stakeholder complaints quickly and efficiently.
- Contributing to the success of digital projects and initiatives by keeping stakeholders

updated to ensure their adoption of digital solutions.
- Identifying the services needed to ensure stakeholder satisfaction.
- Autonomously turn communication objectives into strategies, tasks and activities and

oversee / contribute to their implementation.
- Managing communications and defining strategies to increase results in line with defined

adoption targets (from awareness to action).
- Creating and enforcing plans that help meet the needs of stakeholders.
- Reporting to relevant structures.
- Ensuring effective quality assurance and the overall integrity of the projects, and

outwardly on its coherence with infrastructure planning, interfaces with other projects and

corporate, technical and specialist standards.
- Monitoring expenditure and costs against delivered and realised benefits as the projects

progresses.
- Ensuring the delivery of new products or services from projects is to the appropriate level

of quality,

on time and within budget, in accordance with the project plan and governance

arrangements.
- Ensuring there is allocation of common resources and skills within the projects.

2. LEVEL OF EDUCATION

Level of education corresponding to Level 7 of the European Qualification Framework which

typically corresponds to a master’s degree of 5 years.

3. KNOWLEDGE AND SKILLS

Following skills and knowledge are required for the performance of the above listed tasks:

- Knowledge of customer relationship management practices and tools.
- Knowledge in using tools to build adoption dashboards and reports.
- Knowledge in analyzing customer segments, e.g. experiencing a specific product problem.
- Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and

Microsoft Office Tools (e.g., PowerPoint).
- Effective leadership, interpersonal and communication skills.
- Ability to command respect and to create a sense of community amongst the members of

the project teams.
- Excellent knowledge of techniques for planning, monitoring projects.
- Sound business case development and approvals skills.
- Excellent knowledge of project management methods such as RUP, Agile, PM², Prince2.
- Good knowledge of budgeting and resource allocation procedures.
- Sufficient seniority and credibility to advise project teams on their projects in relation to

the programme.
- The ability to find ways of solving or pre-empting problems.
- Practical experience in information extraction, as well as from big data sources is highly

recommended.
- Ability to work autonomously, managing his/her own workload independently, providing

status

updates, liaising with others and escalating issues as appropriate.
- Strong interpersonal skills and ability to understand what each stakeholder wants and

needs.
- Aptitude to foster positive relationships.
- Ability to prepare clear and well-structured documents, and presentations.
- Teamwork and leadership skills, including ability to work in a friendly, organized, and well

structured

manner also under pressure.
- Excellent communication skills with technical and non-technical audiences.
- Analysis and problem-solving skills and attitude.
- Ability to participate in technical meetings and good communication skills.

4. SPECIFIC EXPERTISE

Following specific expertise is mandatory for the performance of tasks:

- Experience in the use of Atlassian collaborative tools (Confluence, Jira and Jira Align) and

Microsoft Office Tools (e.g., PowerPoint), at least 5 years