Delivery Manager, R&c Managed Services

Reports to: Manager, R&C Managed Services

When you join Dow Jones you become part of one of the most dynamic news and information companies in the world. You will be part of DJ's Data & AI Group, which collects and integrates proprietary data and third-party licensed content, processing more than 500,000 articles a day from more than 33,000 news and business sources in 26 languages. Data & AI also provides equity exchange data from 43 countries and creates content on markets, companies and people to help users identify business opportunities and manage risk.

Job Summary

You will sit within the R&C Managed Services group, a team that offers screening and remediation services to our clients globally. We screen individuals and entities against Dow Jones Risk and Compliance content and/or Factiva negative news.

The Delivery Manager, R&C Managed Services prepares, executes and delivers screening and remediation projects to our clients and acts as a point of contact for Sales and our clients based in APAC, EMEA and AMER. You will work with project teams based in Europe and the US which requires you to collaborate with different parties across different time zones. We are looking for a high level of ownership and independence, critical and creative thinking and excellent organizing and communication skills.

You Will:

- Be a key representative of the R&C Managed Services team in dealings with clients, particularly strategic clients, working with partners in Sales and Product. Provide quotes and assist with contractual documents. Communicate regularly with stakeholders to gather feedback and arrange necessary actions/follow ups if needed.
- Manage a portfolio of solutions, work with multiple stakeholders and communicate progress and blockers with the project team and sponsors.
- Ensure that clients receive clear, responsive communication to queries relating to the Dow Jones screening, reviewing and proofing process and its content across the regions; and that requests from clients and potential clients are dealt with effectively, consistently and timely.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives and agreed timelines, as well as overseeing the entire screening life cycle of the project
- Design, develop and maintain optimized automation solutions that meet reporting or process improvement needs. Develop optimized scripts and visualizations that are fast and easy to comprehend.
- Together with the Manager, R&C Managed Services, work with Product for assessing product enhancements based on internal or client feedback. Review end-to-end processes to identify opportunities for improvement and automation.
- Support R&C team with translation services as and when required.

You Have
- Excellent English verbal and written communication skills;
- Experience conducting data collection and analysis using Excel and Google Sheets;
- Handled projects independently along with managing client/sales relationships;
- Experience working with large datasets, including statistical analyses and data visualisation (such as Tableau, Power Pivot or Power BI), dashboard building, data mining, or data cleansing/transformation;
- A strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities;
- Ability to work in a deadline-oriented environment;
- An openness to different views and opinions and an appreciation for team diversity;
Preferred
- Experience with name (or transaction) screening
- Experience with Factiva, Dow Jones Risk and Compliance (or similar products) are considered an advantage
- Experience with project management
- Knowledge of other programming languages is a plus.
- Motivated, results driven and able to work independently and be part of a remote team
- Must be a proactive self-starter who values personal accountability and ownership, and thrives, working under limited direction
- Must have excellent communication skills and the ability to effectively interact with senior management
- Strong problem solving ability coupled with the ability to make decisions autonomously

Our Benefits

Comprehensive Medical Insurance Plans

Retirement Benefits

Sodexo Meal Vouchers

Fitness Reimbursement Program

\#LI-Hybrid

Business Area: Dow Jones - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, D