Customer Service Rep

hace 2 días

Catalunya, España Spot On Sp. z o.o A tiempo completo

As a Customer Service rep. you will be responsible for responding to customers’ queries in a timely and efficient manner.

**Detailed Duties and Responsibilities**:

- Achieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needs
- Provide optimal advice regarding various client queries
- Assist customers using various channels and respond to customers’ questions and concerns regarding the service/product.
- Provide accurate product information.
- Respond to customers’ queries in a timely and efficient manner.
- Maintain and update all job-related administrative forms.
- Escalate and reroute the necessary matters and issues to the departments in-charge.
- Deliver a positive attitude towards the brand.

**Targeted Qualifications**:

- Native Speaker.
- Or / - Native Speaker.
- Or / - Native Speaker.
- or higher.
- Must be eligible to work in Spain.
- Good computer skills.
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations.
- At least 6 months of experience in Customer service roles will be considered as an advantage.
- Ability to work independently, while being a team player at the same time.
- Computer literate with sound knowledge of Microsoft Office package.
- Excellent communication skills with the ability to emphasize and drive the problem to a solution.

**Targeted Interpersonal Skills**:

- Self-assured, Feel very confident and positive about yourself and your abilities.
- Resilient, Able to work to tight deadlines and within constraints.
- Strong negotiation skills, planning and analytical thinking.
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
- Handle Complaints, Deal effectively with obstacles/complaints.
- Punctual, Always on time for things.
- Precise, Make sure that things are done accurately, correctly and exactly.
- Resourceful, Think of new and different ways to do things when there are no obvious solutions.
- Creative, Use your imagination to come up with new ideas or to solve problems.

**Offer & Benefits**:

- Salary: /.
- Employment Contract.
- Motivational Programs and Engaging Events.
- An Interesting and dynamic work environment in a dynamically developing international company.

**How To Apply**:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.

Please include the following statement in your CV Documents to be considered for the job opportunity applied for:
**“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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