Italian Customer Service Agent for Prestigious

hace 2 semanas

Barcelona, España ADM Value A tiempo completo

ADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience.

Customer Service Agent position at a prestigious airline is a dynamic and rewarding role that requires a blend of customer service expertise, problem-solving skills, and a dedication to enhancing the passenger experience. The role not only involves direct interaction with passengers but also ensures the smooth operation of daily airline activities, making it a vital part of the airline's success.

Tasks

**Your responsibilities will be varied**:
If you are passionate about customer service, we would love to meet you.

Join us and become part of a dynamic team specialized in customer satisfaction.

**Requirements**:

- We expect you to have a perfect command of the Italian and English language, both written and spoken.
- Your ability to react, your dynamism, your sense of welcome and your computer skills are essential for success in this position.
- You must also be a good listener and have a great ability to adapt.
- Your previous experience in a similar position will be an important base to contribute to the success of our team.
- Customer-Focused:

- A genuine passion for helping people and enhancing their travel experience.
- Empathy and patience when dealing with distressed or challenging passengers.
- Professionalism:

- Maintains a polished appearance and exhibits a professional attitude.
- Punctual, reliable, and able to work flexible hours, including nights, weekends, and holidays.
- Team Player:

- Works well within a team, contributing to a positive and cooperative work environment.
- Collaborates effectively with colleagues and other departments.
- Attention to Detail:

- Meticulous in handling documentation and following procedures to ensure accuracy and compliance.

**Benefits**:
**Starting date**: June 3rd

3 weeks training from monday to friday, from 9am to 5 pm

Monday to sunday from 8am to 8pm (2 weekend off per month)

**shift**: 8 am to 4 pm - 12 pm to 8 pm

**We offer**:

- 1461 € gross per month

**Plus**:

- Rotation bonus 70€ gross per month
- Bonus of productivity up to 340€ gross per month
- Total salary up to 1871 € gross per month

If you would like to put your skills to good use as part of a team focused on customer service excellence, we strongly encourage you to apply. Join us and be part of our ongoing commitment to customer satisfaction.

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