Director - Global IT Support

**Who we are**

At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and background impact the games we make.

We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we'll be making as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.

**About the role**:
Fortis Games is hiring for a Global IT Support Director to manage, execute, and track cross functional strategic business support needs. This role will lead the strategy, team, and projects needed to support a global remote first organization.

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**What you will achieve**:

- Support of the various systems within our technology stack
- Partner with local business leads and team members to identify needs and facilitate their delivery
- Identify, onboard, and work with local vendors to facilitate the delivery of equipment as needed
- Identify, prioritize, and communicate project-level tasks, risks, and issues
- Manage delivery of IT support related projects according to plans
- Track projects, tickets, and other requests' progress through management software such as ClickUp, Zendesk, Confluence, and Google Workspace
- Build relationships with cross functional teams to execute projects and tasks on time and with high quality
- Maintain written and verbal communication with internal and external customers
- Manage multiple projects concurrently and maintain project-level documentation
- Run postmortems and retros to help the organization continuously learn and grow
- Hire, mentor, and build a high-powered team to support the growth of Fortis
- Partner with other Business Solutions & InfoSec team members to accomplish company, team, and individual objectives

**What you will need to be successful**:

- Experience supporting a globally dispersed technical organization
- Experience working with internal and external partners and vendors to achieve goals on aggressive timelines
- Experience working on complex projects with multiple stakeholders, timelines, and budgets
- Experience with sourcing and procurement procedures
- Experience managing technical staff in a remote environment
- Experience with both Mac and Windows
- Experience managing SaaS based collaboration and productivity tools
- Experience maintaining inventories and forecasting equipment and software needs
- In depth knowledge of support KPIs and their effect on engineers' behaviors
- Ability to build dashboards and status reports to create transparency
- Self-motivated and proactive with demonstrated creative and critical thinking skills
- Excellent communication, organizational, leadership and collaboration skills
- Willingness and ability to travel internationally as needed
- Experience with automation and self service solutions is a plus
- Experience working in a game development environment is a plus

**Why join us**

There are many reasons to join us, but here are a few:

- We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community- We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.-
- Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gamingFortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.