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Contract model: Preferably B2B We are looking for a hands-on IT Support Technician based in Madrid to provide high-quality onsite and remote support for end-user workplace technology. The ideal candidate is proactive, service-oriented, and comfortable working in a global IT environment. Tasks Provide hands-on support for end-user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals. Perform hardware-related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets. Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability. Act as the onsite "eyes and hands" for the technical/server room, supporting basic server and networking tasks under remote team guidance. Collaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards. Support ad hoc IT needs, including initial troubleshooting and resolution of first-level hardware or connectivity issues. Handle user
