Customer Success Executive Onboarding

hace 2 semanas

Barcelona, España Hosco A tiempo completo

**About the department**:
Our Customer Success team is in charge of all relations with partner employers at Hosco. Employers can be any business unit or corporate account directly linked with the hospitality industry.

We currently support the recruitment of 10.000 leading employers across the globe and our ambition is to welcome many more We work with 5* Hotels, Michelin Stars Restaurants, International top Cruises etc.

**Your responsibilities**

You will be responsible for the successful day-to-day relations with a growing portfolio of small and medium-sized partner employers (Italian & Spanish speakers). Your ultimate goal will be to **support clients in making the most of their Hosco subscription** and ultimately **become fans and promoters.**

You will report and work closely with the Lead Customer Success Onboarding & Performance Manager.

More specifically, your role will encompass the following responsibilities:
**Setup**:

- Optimal setup of new accounts across Hosco, Salesforce (CRM) and other platforms if necessary (ATS).
- Prioritisation for new accounts setup

**Activation & Onboarding**:

- Swift activation to new partners’ pack on Hosco upon payment reception
- Providing correct onboarding to newcomer clients
- Providing re-trainings when necessary for existing partners

**Usage & Performance**:

- All initiatives to foster small and medium-sized employer (re) activation and (re) engagement in your portfolio
- Referrals of potential upsell / cross-sell opportunities to Renewal & Expansion Manager
- Briefing to Renewal & Expansion Managers as renewals come up for clients and negotiations happen
- Sharing of relevant content suggestion for marketing and communication team

**Client Support**:

- Optimal management of all incoming support request, through all channels (intercom, calls, or mails)

**Requirements**:

- You are engaging, enjoy problem-solving and can prioritise
- You are eligible to work in the Barcelona
- You have a positive attitude, and a willingness to learn
- You are proactive and a self-starter
- Strong attention to detail and focus on superior customer experience
- Fluent in Italian and Spanish with excellent verbal and written skills, good level of English is a big plus

**Perks of Working at Hosco**:

- International office with colleagues from all over the world
- Flexible working hours
- Flexible public holiday calendar
- Fun and ambitious working environment
- Flexible working from home policy and a brand-new office in central Barcelona

If you have the skills, experience, and passion to join Hosco, we would like to hear from you

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